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The winnings from my free spins just weren't credited after the games were completed. After a screm shot of the game history, all we have to do is get in touch with you. It is important that this is not the first time this has happened. Profits mysteriously disappear in the Netbet system.

Die Gewinne aus meinen Freispielen wurden nach Abschluss der Spiele einfach nicht gutgeschrieben. Nach einem Screm-Shot der Spielhistorie müssen wir uns nur noch bei Ihnen melden. Es ist wichtig, dass dies nicht zum ersten Mal passiert ist. Gewinne verschwinden auf mysteriöse Weise im Netbet-System.

Dear Michel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Here is the history first. Is, according to your service Tested for 5 days jetzt.Wichtig it did not happen the first time.

Hier erst mal die History . Wird laut euren Service Geprüft seit 5 Tagen jetzt.Wichtig es ist nicht das erste mal passiert.

Thank you, Michel, for your reply. I'm sorry but could you please provide more relevant supporting evidence with visible profit from the Free Spins?

Dear Michel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.