Dragi bradarnel,
Hvala vam puno što ste podneli žalbu.
Zaista mi je žao što čujem za frustrirajuće iskustvo na koje ste naišli prilikom povlačenja iz onlajn kazina. Da bismo bolje razumeli situaciju i efikasnije vam pomogli, možete li nam dati neke dodatne detalje?
- Možete li da razjasnite tačan datum i vreme kada ste započeli povlačenje 31.000?
- Da li ste dobili bilo kakvu potvrdu ili obaveštenje u vezi sa procesom povlačenja?
- Da li ste komunicirali sa timom za korisničku podršku u vezi sa ovim problemom, i ako jeste, kakav je bio njihov odgovor?
- Da li imate ID transakcije ili referentne brojeve u vezi sa povlačenjem koje biste mogli da podelite sa nama?
Pored toga, ako imate bilo kakvu relevantnu komunikaciju sa kazinom koju želite da pregledamo, slobodno je prosledite na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear braddarnel,
Thank you very much for submitting your complaint.
I'm truly sorry to hear about the frustrating experience you've encountered with your withdrawal from the online casino. To better understand the situation and assist you effectively, could you please provide us with some additional details?
- Could you clarify the exact date and time when you initiated the withdrawal of 31000?
- Did you receive any confirmation or notification regarding the withdrawal process?
- Have you communicated with the customer support team regarding this issue, and if so, what was their response?
- Do you have any transaction IDs or reference numbers related to the withdrawal that you could share with us?
Additionally, if you have any relevant communication with the casino that you'd like us to review, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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