Draga Krinstina.
Hvala na pomoći u tom slučaju.
Zaboravio sam da napomenem da je pravi problem što sa "novim nedokumentovanim bonus pravilom" ne mogu da izvršim nikakvo povlačenje jer preokret nije postignut, a pošto se bilo koja od mojih opklada računa, nikada neću uspeti da završim prevrtanje.
Kontaktirao sam nekoliko puta podršku za ćaskanje uživo, i poslednji razgovor je bio zaista uznemirujući.
Rekli su mi da se samo određene kazino igre računaju kao klađenje, a za sportske opklade se računaju samo opklade iznad cuota1,4.
Zatražio sam uslove bonusa i uputio me na tu vezu https://vvv.plaiing.io/help/DepositBonusTerms , gde nema zahteva za cuota. Tražim neko objašnjenje i rekli su mi da je na čekanju ažuriranje tog t&c.
Vidite da ima razgovora od pre mesec dana do poslednjeg 14.
Svaki put kada sam ih kontaktirao, tražili su moj korisnički ID i snimke ekrana da vide problem, a njihov odgovor je uvek bio da eskalira slučaj relevantnom timu i moram da sačekam rešenje. Posle mesec dana još nemam rešenje.
Poslao sam vam na vašu e-poštu neke od razgovora sa ćaskanjem za podršku. Bilo je još oko 4 razgovora, ali nisam napravio snimke ekrana. Takođe potpuna istorija opklada. Ne mogu da pronađem istoriju kazino igara.
Javite mi ako vam treba nešto drugo.
Pozdrav
Dear Krinstina.
Thanks for your help on that case.
Forgot to mention that the real problem is that with the "new undocumented bonus rule" I cannot make any withdrawal because the rollover is not reached, and as any of my bets are counted I will never reach to complete the rollover.
I've contacted several times to live chat support, and last conversation was really disturbing.
They told me that only certain casino games counts as a wagering, and for sports bet only bets above cuota1,4 are counted.
Requested the t&c of the bonus and referes me to that link https://www.playing.io/help/DepositBonusTerms, where there is no cuota requeriment. I ask for some explanation and they told me that there was an pending update of that t&c.
You can see that there are conversations from a month ago to last 14th.
Every time I contact them they requested my user id and screenshots to see the problem, and their reply always was that escalates the case to relevant team and I must wait for the resolution. After a month I have no resolution yet.
I've sent you to your email some of the conversations with the support chat. There were about 4 more conversations but I didn't make screenshots. Also the full bet history. I cannot find the casino games history.
Let me know If you need something else.
Regards
Izmenjeno
Automatski prevedeno:
