Ispod je verovatnoća kopija o e-poruke poslate podršci u utorak bez ikakvog odgovora:
Pišem vam danas da dokumentujem svoja pitanja u vezi sa mojim zahtevom za povlačenje naloga. Kontaktirao sam korisničku podršku 15. 12. sa ovim pitanjima i oni nisu mogli dati pristojno objašnjenje u vezi sa rokovima odobrenja.
Više puta mi je rečeno da je kazino u njihovim rokovima jer je odobrenje mog zahteva od 16. 14. upravo odobreno 14. 12. i može potrajati do 10 radnih dana. Ono što ovaj predstavnik korisničke podrške nije mogao da shvati je da je početno odobrenje trajalo 19 radnih dana, što je 12 dana duže nego što je navedeno u vašim uslovima i odredbama. Ako je to slučaj, to znači da možda neću dobiti isplatu do 29.12.23., što je 43 dana od prvobitnog zahteva.
Pregledajte dole podebljane komentare pod odeljcima 2 i 4 Odredbi i uslova Raging Bulls-a i javite mi da li se nešto može učiniti da se ove dve isplate ubrzaju.
Odobrenje povlačenja
1. Svi zahtevi za povlačenje moraju prvo da budu pregledani i odobreni od strane Kazina pre nego što budu poslati na plaćanje.
2. Svi zahtevi za povlačenje biće razmotreni u roku od 7 radnih dana od datuma zahteva.
a. Zahtev za povlačenje podnet 16.11.23. trebalo je da bude odobren do 28.11, što je 7 radnih dana (uključujući praznik Dana zahvalnosti) od datuma zahteva kao što je napisano u tački 2 Odredbi i uslova navedenih na vašoj veb stranici.
b. Zahtev za povlačenje podnet 26.11.23. trebalo je da bude odobren do 5.12, što je 7 radnih dana od datuma zahteva kao što je napisano u tački 2 Uslova i odredbi navedenih na vašoj veb stranici
3. Maksimalno 2500 USD će biti odobreno po periodu plaćanja. Nepodobni zahtevi će biti odbijeni u tom vremenskom roku.
4. Plaćanje će biti izvršeno u roku od 7 do 10 radnih dana nakon odobrenja. Najviše 2.500 dolara biće poslato nedeljno. Sva stanja će biti poslata sledeće nedelje. Ovaj iznos može da varira zbog ograničenja procesora.
a. Datum zahteva od 16. 11. koji je trebalo da bude odobren 28. 11. trebalo je da bude plaćen između 7. 12. i 12. 12. na osnovu posla 7-10 kako je napisano u tački 4. Odredbi i uslova navedenih na vašoj veb stranici .
b. Datum zahteva od 26. 11. koji je trebalo da bude odobren 5. 12. trebalo je da bude plaćen između 14. 12. i 19. 12. na osnovu posla od 7 do 10 kako je napisano u tački 4. Uslova i odredbi navedenih na vašoj veb stranici .
5. Imajte na umu da je ovo međunarodna transakcija, vaša banka i/ili druge uključene banke mogu naplatiti dodatne naknade za konverziju valuta i obradu.
Čekao sam do danas 19. da isteknu rokovi da vidim da li se nešto može učiniti da se ova plaćanja ubrzaju.
S poštovanjem,
Christopher G*********
Below odds a copy o of an email sent to support on Tuesday without any response:
I am writing to you today to document my questions regarding my account withdrawal request. I reached out to customer service on 12/15 with these questions and they could not provide a decent explanation regarding the approval timelines.
I was told repeatedly that the casino is within their timelines because the approval of my 11/16 request had just been approved on 12/14 and it can take up to 10 business days. What this customer service rep could not grasp was that the initial approval took 19 business days which is 12 days longer than stated in your terms and conditions. If that is the case that means I may not receive my payout until 12/29/23 which is 43 days from the initial request.
Please review the below bolded comments under sections 2 & 4 of Raging Bulls’ Terms & Conditions and let me know if anything can be done to expedite these two payouts.
Approval of Withdrawals
1. All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
2. All withdrawal requests will be reviewed within 7 business days from the date of the request.
a. Withdrawal Request made in 11/16/23 should have been approved by 11/28 which is 7 business days (including the Thanksgiving holiday) from the request date as written in the item 2 of the Terms and Conditions listed on your website.
b. Withdrawal Request made in 11/26/23 should have been approved by 12/5 which is 7 business days from the request date as written in the item 2 of the Terms and Conditions listed on your website
3. A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
4. Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
a. The request date of 11/16 which should of been approved on 11/28 should have been paid between 12/7 and 12/12 based on the 7-10 business as written in the item 4 of the Terms and Conditions listed on your website.
b. The request date of 11/26 which should of been approved on 12/5 should have been paid between 12/14 and 12/19 based on the 7-10 business as written in the item 4 of the Terms and Conditions listed on your website.
5. Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.
I waited until today being the 19th to let the timelines expire to see if there is anything that can be done to expedite these payments.
Sincerely,
Christopher G*******
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