Draga 1902animalfarm,
Hvala vam puno što ste podneli žalbu. Zaista mi je žao što čujem za vaš problem sa Raging Bull Slots kazinom. Razumem koliko frustrirajuće mora da bude suočavanje sa poteškoćama kada pokušavate da pristupite svojim dobicima, i nadam se da možemo da vam pomognemo da rešite ovaj problem što je pre moguće.
Da bih bolje razumeo vašu situaciju, želeo bih da vam postavim nekoliko razjašnjavajućih pitanja:
- Možete li da potvrdite da li su vaši dobici akumulirani tokom igranja sa ili bez bonusa? Ako je u pitanju bio bonus, da li je to bio bonus na depozit ili besplatni bonus bez depozita? Ako je moguće, ljubazno dostavite link do određenog bonusa koji ste aktivirali.
- Da li ste uspešno izvršili povlačenje sredstava iz ovog kazina u prošlosti?
- Da li ste završili potpuni proces KIC verifikacije za svoj nalog?
Hvala vam unapred na saradnji i nadam se da ćemo brzo rešiti ovaj problem.
Srdačan pozdrav,
Veronika
Dear 1902animalfarm,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Raging Bull Slots Casino. I understand how frustrating it must be to face difficulties when trying to access your winnings, and I hope we can help resolve this matter for you as soon as possible.
To better understand your situation, I’d like to ask you a few clarifying questions:
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- Have you successfully made any withdrawals from this casino in the past?
- Have you completed the full KYC verification process for your account?
Thank you in advance for your cooperation, and I hope we’ll be able to resolve this problem quickly.
Best regards,
Veronika
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