Zdravo guru3664,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Rajabets kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da ako je vaša banka zatvorena, a transakciju je već poslao kazino, može proći do 3 nedelje da se sredstva vrate pošiljaocu pre nego što oni mogu ponovo da ga isplate na vaš sada ispravan način plaćanja.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello guru3664,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that if your bank got closed, and the transaction were already sent by the casino, it might take up to 3 weeks for the fund to be returned to the sender before they can pay it out again to your now correct payment method.
Looking forward to your answer.
Regards,
Nick
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