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Good day, I transferred an amount of 600 hryvnia, split into two payments of 300 hryvnia at different times! The first payment of 300 hryvnia on the 24.08.23 did not go through, and the second payment of 300 hryvnia also failed on the 25.08.23! The same response was given each time—that there were issues with the payment gateway, and to wait... But how long should one wait? It's already been two full days!

Добрый день, миною была переведена сумма в размере 600 гривен, но с двух платежей по 300 гривен в разное время!Первая сумма не прошла 24.08.23 это 300 гривен, второй платеж в размере 300 гривен также не прошел был создан 25.08.23! Ответ один и тот же что проблемы со платежным шлюзом, дальше ожыдать .... да сколько ждать уже двое суток прошло!

300 hryvnia returned! Thank you

300 гривен возвращено! Спасибо

Dear RbK_17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioBet Casino.

Could you please explain if the entire amount of ₴600 was located and is in your possession, either on your casino account or returned to your bank account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear RbK_17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

We reopened the complaint after we received the following message from the player:

"The money never arrived! This is a scam!"

We reopened the complaint after we received the following message from the player:

"Деньги так и не поступили!Это обман!"

Do I understand correctly that only 300 hrivna was returned to your bank account and the other 300 hrivna is yet to be located?

Have you contacted the casino regarding the issue? Have you received any response?

Yes, that's right, the casino is waiting for a response from the financial gateway, which has not been able to give an answer since 08/25/23!

Да все верно, казино ждёт ответа от финансового шлюза, который не может дать ответа с 25.08.23!

Could you please forward the payment slip for the two transactions for us to review?

Could you also please forward your recent communication with the casino on the issue? Send the information to my email at tomas@casino.guru

I'll await your reply.

Dear RbK_17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.