Dragi Keoni19,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam opšte uslove i evo šta sam našao ( ovde ):
„3. Politika ograničenih zemalja i njihovih teritorija
3.1. Ne možete koristiti Rocketpot ako ste stanovnik Sjedinjenih Država i njihovih teritorija, Ujedinjenog Kraljevstva, Australije, Ujedinjenih Arapskih Emirata, Kraljevine Bahreina, Republike Kipar, Kraljevine Španije, Republike Moldavije, Sultanat Oman, Republika Poljska, Država Katar, Kraljevina Saudijska Arabija, Ukrajina, Republika Jemen, Belorusija, Obala D'Ivoara, Kuba, Češka Republika, Irak, Izrael, Demokratska Narodna Republika Koreja, Liberija , Litvanija, Malta, Holandija, Holandski Antili, Slovačka, Sudan, Zimbabve ili druge zemlje u kojima zakoni i propisi zabranjuju kockanje na mreži."
Nemačka još uvek nije navedena kao zemlja sa ograničenjem i nema blokirane IP adrese kada pokušam da pristupim veb lokaciji kazina koristeći nemački VPN.
Kontaktiraćemo kazino i zatražiti njihovu pomoć, ali pre nego što to učinimo, možete li proslediti bilo kakvu relevantnu komunikaciju na KSKSKSKSKS0@email.kkkkk ?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Keoni19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found (here):
„3. Restricted Countries and their Territories Policy
3.1. You may not use Rocketpot if you are a resident of The United States and its territories, The United Kingdom, Australia, The United Arab Emirates, The Kingdom of Bahrain, The Republic of Cyprus, The Kingdom of Spain, The Republic of Moldova, The Sultanate of Oman, The Republic of Poland, The State of Qatar, The Kingdom of Saudi Arabia, Ukraine, The Republic of Yemen, Belarus, Côte D'ivoire, Cuba, Czech Republic, Iraq, Israel, Democratic People's Republic of Korea, Liberia, Lithuania, Malta, Netherlands, Netherlands Antilles, Slovakia, Sudan, Zimbabwe or other countries in which laws and regulations forbid online gambling."
Germany is still not listed as a restricted country and there is no IP blocked when I try to access the casino website using a German VPN.
We will contact the casino and ask for their assistance, but, before we’ll do so could you please forward any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Automatski prevedeno: