Proverio sam odeljak za odgovorno kockanje u Roobet kazinu i evo šta sam našao:
Kako zatražiti samoisključivanje?
Ako želite da se samoisključite, pošaljite poruku našem timu za podršku putem ćaskanja uživo ili e-pošte support@roobet.com , što će vas odmah isključiti .
Koliko dugo mogu da se samoisključim?
Možete se isključiti na period od 6 (šest) meseci do 5 (pet) godina ili trajno. Na zahtev ćete identifikovati vreme kada želite da budete samoisključeni.
Imajte na umu da je samoisključivanje trajno za vaš odabrani period. Isključivanje neće biti poništeno radi vaše zaštite osim ako ne završite proces u više koraka tokom kojeg će se proceniti vaše mentalno stanje kako bi se osiguralo da ste u stanju uma koje dozvoljava odgovorno kockanje. Imajte na umu da će ova procena trajati više dana.
Šta se dešava tokom samoisključenja?
Tokom „Samoisključenja" znači da se isključujete sa veb stranice i nećete moći da se prijavite na svoj nalog i izgubićete sav napredak koji ste postigli na veb lokaciji . U slučaju da se odlučite za trajno samoisključivanje, vaš nalog će biti trajno blokiran i nećete moći da pristupite svom nalogu ili kreirate nove naloge na Roobet-u.
Imajte na umu da je odluka administracije kazina da blokira vaš nalog nakon što ste ih obavestili o vašoj zavisnosti od kockanja bila u skladu sa politikom odgovornog igranja. Kada igrač pomene zavisnost od kockanja, dužnost kazina je da odmah preduzme mere da spreči bilo kakvu dalju potencijalnu štetu. Ova politika je uspostavljena da zaštiti igrače i da obezbedi bezbedno i odgovorno okruženje za igre.
Koliko sam razumeo, na svom nalogu ste imali nagrade i bonuse na koje ste želeli da se kladite i eventualno dobijete. Međutim, važno je napomenuti da nagrade i bonusi nisu ekvivalentni stvarnom novcu sve dok se uspešno ne ulože i konvertuju u sredstva koja se mogu povući. Dobici koje pominjete su stoga samo teoretski dok se ne ispune uslovi za klađenje.
Primarni cilj mera odgovornog igranja kazina je da osiguraju dobrobit svojih igrača. Blokiranjem vašeg naloga, kazino preduzima proaktivne korake kako bi vam pomogao da upravljate svojim ponašanjem u vezi sa kockanjem i sprečite dalje potencijalne gubitke, koji bi mogli da pogoršaju vašu zavisnost.
Znamo da može biti razočaravajuće izgubiti pristup potencijalnim nagradama, ali ova akcija je preduzeta imajući na umu vaše najbolje interese. Prioritet kazina je da podrži zdravlje i bezbednost igrača, čak i ako to znači donošenje teških odluka kao što je zatvaranje naloga kada se otkrije zavisnost od kockanja.
Želeo bih da skrenem vašu pažnju na naš alat za pomoć pri samoisključenju . Ovaj alat će vam olakšati da blokirate svoje kazino naloge u više kockarskih ustanova istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete.
Iznad svega, ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku ( https://casino.guru/problem-gambling-help-centers#cnt_87=true )
Ova žalba će sada biti zatvorena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
I have checked the responsible gambling section of Roobet Casino and this is what I found:
How to Request Self-Exclusion?
If you wish to self-exclude yourself, please message our Support Team through live chat or e-mail support@roobet.com, which will exclude you immediately.
For how long can I Self-Exclude?
You can exclude yourself for a period between 6 (six) months and 5 (five) years or permanently. You shall identify the time you want to be self-excluded upon request.
Please keep in mind that the Self-Exclusion is permanent for your chosen period. The exclusion will not be undone for your own protection unless you complete a multiple-step process during which your mental state will be assessed to ensure you are in a state of mind that allows responsible gambling. Please understand this evaluation will take multiple days.
What happens during self-exclusion?
During the "Self-Exclusion" means that you exclude yourself from the website and you will not be able to log into your account and you will lose the all the progress that you have achieved on the Website. In case you opt for a permanent self-exclusion, your account will be blocked permanently and you will not be able to access your Account or create new Accounts at Roobet.
Please understand that the decision of the casino administration to block your account after you informed them of your gambling addiction was in accordance with responsible gaming policies. When a player mentions gambling addiction, it is the casino's duty to take immediate action to prevent any further potential harm. This policy is in place to protect players and to ensure a safe and responsible gaming environment.
I understand that you had rewards and bonuses in your account that you wanted to wager and possibly win from. However, it is important to note that rewards and bonuses are not equivalent to real money until they have been successfully wagered and converted into withdrawable funds. The winnings you mention are therefore only theoretical until the wagering requirements are met.
The primary goal of the casino's responsible gaming measures is to ensure the well-being of their players. By blocking your account, the casino is taking a proactive step to help you manage your gambling behavior and prevent further potential losses, which could exacerbate your addiction.
We know it can be disappointing to lose access to potential rewards, but this action was taken with your best interests in mind. The casino's priority is to support players' health and safety, even if it means making difficult decisions like closing an account when gambling addiction is disclosed.
I would like to call your attention to our Self-Exclusion Assistance Tool. This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno: