The player from the United Kingdom had two pending withdrawals, one for 2,000 euros and the other for 2,500 euros, which had remained unprocessed for 2 weeks and 5 days respectively. The casino had not responded to his inquiries about these withdrawals. These were not his first withdrawals, as previous ones had been processed with some delay. The player's account had been verified in mid-November, and he had had no contact with the casino since December 12. Despite our attempts to engage the casino in resolving this issue, they had not responded. We had marked the complaint as 'unresolved'. We had recommended the player to contact the Curaçao Interactive Licensing Authority, as the casino claimed to be licensed by them.
Igrač iz Ujedinjenog Kraljevstva je imao dve isplate na čekanju, jedno za 2.000 evra i drugo za 2.500 evra, koje su ostale neobrađene 2 nedelje, odnosno 5 dana. Kazino nije odgovorio na njegove upite o ovim povlačenjima. Ovo nisu bila njegova prva povlačenja, jer su prethodna obrađena sa izvesnim zakašnjenjem. Nalog igrača je verifikovan sredinom novembra i on nije imao kontakt sa kazinom od 12. decembra. Uprkos našim pokušajima da angažujemo kazino u rešavanju ovog problema, oni nisu odgovorili. Označili smo žalbu kao „nerešenu“. Preporučili smo igraču da kontaktira Curacao Interactive Licensing Authoriti, pošto je kazino tvrdio da ima licencu od njih.
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