Proverio sam uslove i odredbe i evo šta sam našao:
4. Osim ako nije drugačije navedeno, mesečni Cashback bonus dolazi sa maksimalno dozvoljenim povlačenjem 1 puta (minimalno $100).
Ovo pravilo u suštini znači da je maksimalni iznos koji možete povući ograničen na 1 iznos bonusa koji dobijete. Dakle, ako je vaš povraćaj novca bio 20 dolara, kazino bi ograničio vaš dobitak na 20 dolara. Želeo bih da naglasim da, prema našem Kodeksu o poštenom kockanju, smatramo da je nametnuta granica dobitka nepoštena i predatorska samo kada se primenjuje na igre sa pravim novcem. Međutim, prihvatamo odredbe i uslove bonusa koji ograničavaju maksimalnu gotovinu od bonus igre.
Pored toga, pravilo u zagradama navodi da je minimalno povlačenje 100 dolara. To ne znači da ćete, ako odaberete drugi način plaćanja, dobiti 100 USD. Kazino vam je zapravo dozvolio da podignete manji iznos od navedenog u Uslovima i odredbama. U drugim kazinima, vaš dobitak bi bio ograničen na 20 dolara i ne biste mogli da ga povučete jer ste osvojili manje od dozvoljenog minimalnog iznosa za povlačenje. Dakle, zapravo je korisno što ste uspeli da povučete 20 dolara.
Obavestite me ako još nešto mogu da vam pomognem ili ako ova žalba može biti zatvorena. Hvala na razumevanju.
I have checked the Terms and Conditions and this is what I found:
4.Unless specifically stated otherwise, the Monthly Cashback bonus comes with 1 time maximum allowed withdrawal (minimum $100).
This rule essentially means that the maximum amount you may withdraw is capped at 1 time the bonus amount you receive. So if your cashback was $20, the casino would cap your winnings at $20. I would like to emphasize that according to our Fair Gambling Codex, we consider an imposed win limit to be unfair and predatory only when it’s applied to real money games. However, we accept bonus terms and conditions that restrict the maximum cash out from bonus play.
Additionally, the rule in parentheses states that the minimum withdrawal is $100. This does not mean that if you choose a different payment method, you would receive $100. The casino actually allowed you to withdraw a smaller amount than stated in the Terms and Conditions. In other casinos, your winnings would be capped at $20, and you would not be able to withdraw it because you won less than the allowed minimum withdrawal amount. So, it's actually beneficial that you were able to withdraw the $20.
Please let me know if there is anything else I can help you with or if this complaint may be closed. Thank you for your understanding.
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