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Withdrawal is requested. On April 11, April 21 they send an email as proof of payment that I must wait a maximum of 7 days, however we have already been 14 days and there is no response or it is reflected in my account

Se solicita el retiro. El 11 de abril, el 21 de abril envían un correo como comprobante de pago que debo esperar 7 días máximo sin embargo ya llevamos 14 días y no hay respuesta ni se refleja en mi cuenta

Dear Ilia09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification? Could you please advise what is the status of the withdrawal in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ilia09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.