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I deposited €70 on Sunday 01/15/23 with the 300% bonus. I then successfully implemented the bonus by 01/16/23. (Wager 100%) . The balance was €307.

The bonus balance was then not transferred to my real balance as usual, but was set to €0. Since then, I've been told to wait via email and live chat, and I've always been promised that the issue will be resolved within the next few hours. It is always presented as a technical problem. I read complaints here in the forum from February 2021, exactly the same scam. The technical problem is obviously an excuse.

Thank you in advance for your help!

Warm greetings

Ich habe am Sonntag, den 15.01.23 70€ eingezahlt mit dem 300% Bonus. Habe anschließend bis 16.01.23 den Bonus erfolgreich umgesetzt. (Wager 100%) . Das Guthaben betrug 307€.

Anschließend wurde das Guthaben des Bonusses nicht wie üblich auf mein reales Guthaben übertragen, sondern wurde auf 0€ gesetzt. Seitdem werde ich per Email und Live Chat zum Warten aufgefordert und mir wird stets versprochen, dass das Problem in den nächsten Stunden behoben wird. Es wird stets als technisches Problem dargestellt. Ich habe hier im Forum Beschwerden von Februar 2021 gelesen, genau die selbe Masche. Das technische Problem ist somit offensichtlich eine Ausrede.

Vielen Dank im Voraus für die Hilfe!

Liebe Grüße

Dear niconivram,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

Could you advise if the promotional offer had any terms and conditions associated specifically with this bonus? Were you notified if any specific terms and conditions were breached? Could you specify which games you played to wager the bonus? (which slots, live games, etc.)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Thank you for the fast answer.

I played sports bets. The casino didn't mention once that there are problems with it. The only thing that is always referred to is that it is a technical problem and I should wait.

Attached again a current email, with the said excuse.

Hallo,

vielen Dank für die schnelle Antwort.

Ich habe Sportwetten gespielt. Das Casino hat nicht 1 Mal erwähnt dass es dorthingehend Probleme gibt. Das einzige worauf immer verwiesen wird ist, dass es ein technisches Problem sei und ich warten soll.

Anbei nochmal ne aktuelle Email, mit der besagten Ausrede.

Thank you, niconivram, for your reply.

As you might know, our platform deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and after gathering the necessary information from all involved, it's reasonable to assume the issue is sports-betting related.

Therefore, I am forced to close your complaint as "rejected".

I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints.

I emailed you a few options to your email.

Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.