Dragi kriptodaltoni,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li navesti vrstu dokumenta koji ste dostavili kao dokaz vaše adrese? Pored toga, da li ste pokušali da date račun za telefon ili internet?
Da li ste već kontaktirali korisničku podršku u vezi sa ovim problemom? Ako jeste, da li su dali neke predloge za dokument koji bi se prihvatio kao dokaz vaše adrese, kada živite sa roditeljima?
Da li je vaša nedovršena verifikacija jedini razlog zašto vaše povlačenje još nije odobreno?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear cryptodaltons,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly specify the type of document you submitted as proof of your address? Additionally, have you attempted to provide a phone or internet bill?
Have you already contacted customer support regarding this issue? If so, have they provided any suggestions for a document that would be accepted as proof of your address, when you live with your parents?
Is your unfinished verification the only reason your withdrawal hasn't been approved yet?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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