Igraču iz Australije su otkazani dobici od besplatnih okretaja.
Da dodam svojim ranijim komentarima, primio sam svoje besplatne okrete na opklade od 20 centi, dobio sam preko 50 AUD, bio sam na 170 AUD ili tamo oko 3 okreta kasnije bio sam na 41 dolar, kada sam poslao poruku podršci, odgovor je bio da nisam naglas da osvojim preko 50 AUD na besplatnim okretanjima, smatrao sam da je ovo veoma čudno jer se to nikada nije desilo ni u jednom drugom KAZINU u kojem sam igrao na mreži veoma loš servis i moram reći da su bili veoma pohlepni od njih da mi oduzmu mojih 109,40 AUD od mene veoma loše iskustvo KLONITE SE OD STAI KAZINO JE VAŠA NAJBOLjA OPLADA UOPŠTE NE DOBRO
To add to my earlier comments wen I did receive my free spins on 20 cent bets i won over 50 AUD I was on 170 AUD or there about 3 spins later I was on 41 dollars wen I messaged support there answer was that I wasn’t aloud to win over 50 AUD on the free spins i found this very odd as it has never happened at any other CASINO I’ve played at on line very poor service and I must say it was very greedy of them to take my 109.40 AUD away from me very bad experience STAY AWAY FROM STAY CASINO IS YOUR BEST BET NO GOOD AT ALL
Poštovani Vesi8199,
Hvala vam puno što ste podneli žalbu. Veoma mi je žao što čujem za vaše negativno iskustvo. Da li je sledeće pravilo korišćeno da poništite dobitke ( ovde ):
„Maksimalni dobici koji će biti isplaćeni kao rezultat bilo kojeg bonusa za besplatne okrete biće 100 EUR, 100 USD, 150 AUD, 140 CAD, 160 NZD, 1000 NOK, 8000 RUB, 450 PLN, 13000 JPI, 490060 BZD 0,002 BTC, 0,19 BCH, 0,03 ETH, 0,63 LTC, 500 DOG, 100 USDT. Svi dobici koji premašuju ovaj iznos biće izgubljeni nakon povlačenja. Imajte na umu da dok se povlačenje relevantnog stanja ne obradi, sredstva na saldu će se smatrati predmetom pravila o maksimalnom dobitku."
Možete li da nam kažete koliko je bilo odobreno povlačenje?
Želeo bih da naglasim, da prema našem Kodeksu poštenog kockanja https ://casino.guru/fair-gambling-codek-for-casinos#vin-limits, smatramo da je nametnuto ograničenje dobitka nepošteno i predatorsko, samo kada se primenjuje za igru sa pravim novcem, međutim, prihvatamo uslove i uslove za bonus koji ograničavaju maksimalnu isplatu gotovine od bonus igre.
Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear Wesi8199,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your winnings (here):
"The maximum winnings that will be paid out resulting from any free spins bonus will be 100 EUR, 100 USD, 150 AUD, 140 CAD, 160 NZD, 1000 NOK, 8000 RUB, 450 PLN, 13000 JPY, 49000 KZT, 630 BRL, 0.002 BTC, 0.19 BCH, 0.03 ETH, 0.63 LTC, 500 DOG, 100 USDT. Any winnings exceeding this amount will be forfeited upon withdrawal. Please note that until withdrawal of relevant balance is processed, funds on the balance will be considered a subject to maximum winnings rule."
Could you please advise how much was the approved withdrawal?
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Looking forward to hearing from you.
Best regards,
Petronela
Jednom kada se to desilo, pitao sam zašto i osoblje nisu bili zainteresovani da mi kažu ili objasne zašto je moj balans nestao. Bio sam veoma obeshrabren zbog svega pa sam samo igrao kroz ono što sam ostavio 41AUD i pokušao da ne razmišljam o tome pošto sam nedavno izgubio zeta i razmišljajući o negativnoj situaciji sa kazinom samo sam se osećao gore nego što sam se već osećao. Igram na mašinama da bih skrenuo misli sa negativnih situacija, ali STAI CASINO me je nateralo da se osećam gore nego što sam već se osećao. Pozdravi ves
once that happened I asked why and staff well they weren’t interested in telling me or explaining to me why my balance had disappeared I was very disheartened about it all so I just played through wat I had left 41AUD and tried to not to think about it as I had recently just lost my brother in law and thinking about the negative situation with the casino only made me feel worse than I already was feeling I play the machines to take my mind off negative situations but STAY CASINO made me feel worse than I was feeling already Regards wes
Poštovani Vesi8199,
Da li postoji relevantna komunikacija između vas i kazina koju biste mogli da prosledite na KSKSKSKSKS0@email.kkkkk ? Priložite i svoju istoriju igara.
Dear Wesi8199,
Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru? Please attach your game history too.
Dear Wesi8199,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
U redu, ako je vaša istorija igre izbrisana i nijedna relevantna komunikacija ne može da se prosledi, pošaljite mi snimak ekrana vaše istorije bonusa. Hvala vam.
OK, if your game history was erased and no relevant communication can be forwarded, please send me a screenshot of your bonus history. Thank you.
Puno vam hvala, Vesi8199, na pružanju svih potrebnih informacija. Sada ću preneti vašu žalbu kolegi Mateju ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Wesi8199, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Vesi8199,
Žao mi je što čujem za vaše nevolje.
Ovo što opisujete je čudno i nikada ranije nisam čuo da dodatni okreti dobijeni iz stvarnog balansa imaju neko pravilo maksimalne pobede. To je malo verovatna situacija i želeo bih da pozovem predstavnika kazina u slučaj:
Poštovani predstavniku kazina, da li biste mogli da pogledate dnevnik igre i objasnite nam šta se dogodilo?
Hello Wesi8199,
I am sorry to hear about your troubles.
What you are describing is weird and I never before heard that extra spins won from real balance has some max win rule. It is unprobable situation and I would like to invote the casino representative into the case:
Dear casino representative, could you please check the game log and explain to us what happened?
zdravo brate kako si dobro nadam se...da sa tim konkretnim kazinom oni imaju listu i svaki put kada uplatite bonus dobijate bonus veoma je komplikovano kako je podesio ovaj bonus besplatni okreti. Ja sam zaista dobro prošao sa okretanjima i sa mojim depozitom Imao sam preko 200 dolara u jednoj fazi, bilo je oko 170 AUD nego što je jednostavno nestalo na 41 AUD Bio sam blizu uslova za klađenje u vezi sa okretanjima i kada sam kontaktirao podršku, odgovor je bio da niste glasno osvojili preko 50 dolara od besplatnih okretaja što sam mislio da je veoma čudno, bio sam razočaran u najmanju ruku bez pravog odgovora
hi bro how are you well I hope…yeah with that particular casino they have list and each time you deposit you get a bonus it’s very complicated how its set up this bonus was free spins I did really well out of the spins and with my deposit I was over 200 dollars at one stage it was around 170 AUD than it just disappeared to 41 AUD I was close to the wagering requirements associated with spins and when I contacted support there answer was your not aloud to win over 50 dollars from the free spins which I thought was very strange I was disappointed to say the least no real answer
Imao sam preko 50 Aud od okretanja i sa depozitom više od sat vremena pre nego što su odlučili da mi uzmu novac da sam prkosno bio blizu uslova za klađenje ili sam možda čak i kroz uslove klađenja dobio i e-poštu sa novom promocijom u kojoj je pisalo novo igre dođu, probajte nešto u skladu sa tim, sada je na listi bonusa kada sam kliknuo na link, pisalo je da igre ne rade možete da idete kući ili da se žalite, bilo je veoma ponašam se prema sebi. Nikada nisam dobio još jednu e-poštu od biznis/kazino sasvim sličan tome
I was over 50 Aud from the spins and with deposit for over an hour before they decided to take my money that I defiantly was close to the wagering requirements or maybe even through the wagering requirements I also recieved an email with a new promotion it said new games come try them something along them lines it’s on there bonus list now when I clicked the link it said games ain’t working you can go home or make a complaint it was very I’ll mannered towards me I never have recieved another email from a business / casino quite like that one
Dragi Vesli,
Nismo sigurni da ispravno rešavate svoj problem – iz nekoliko razloga. Prvo, ne vidimo nikakve „ranije komentare" koje ste pomenuli u svojoj prvobitnoj žalbi.
Drugo, nikada niste prijavili takve probleme našem timu za podršku - možete sami da proverite svoju istoriju LiveChat-a. Bićemo srećni da obezbedimo snimke ekrana i transkripte ćaskanja i Casino Guruu, ako to bude potrebno.
Treće, ne vidimo nikakve otkazane ili istekle bonuse – to možete da proverite u odeljku „Istorija bonusa" na svom profilu. Nikada nismo izvršili nikakve ručne korekcije stanja na vašem nalogu.
Međutim, ako ste sigurni da ispravno rešavate ovaj problem, navedite datum i približan vremenski okvir kada se ovaj problem dogodio. Ako je moguće, navedite i naziv bonusa. Detaljno ćemo proveriti vaše opklade i istoriju transakcija.
Srdačan pozdrav,
StaiCasino tim
Dear Wesley,
We are not sure you are addressing your issue correctly -- for a few reasons. First, we don’t see any "earlier comments" that you mentioned in your original complaint.
Second, you have never reported such issues to our support team - you are welcome to check your LiveChat history by yourself. We will be happy to provide screenshots and chat transcripts to Casino Guru as well, if requested.
Third, we don’t see any canceled or expired bonuses -- you can check that out in the ‘Bonuses history’ section in your profile. We have never made any manual balance corrections in your account as well.
However, if you are sure that you are addressing this issue correctly, kindly specify the date and approximate time frame when this issue happened. If possible, please specify the bonus’s name as well. We will check your bets and transactions history thoroughly.
Best regards,
StayCasino Team
Dear Wesi8199,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.