Imao sam problem ovde ranije. poslednji put kada sam osvojio bonus bez depozita, nakon što sam preskočio sve obruče, rečeno mi je da imaju problema sa BTC isplatama, ali mogu da ga stave na karticu koju mogu da igram u drugim kazinima. Odlučio sam da sačekam i nakon svakodnevnog prisluškivanja oko mesec i po dana, ostavio sam recenziju ili žalbu, verovatno ovde, onda sam konačno dobio odobrenje menadžera i isplata je bila skoro trenutna.
SADA: godinu dana kasnije, nakon što sam bio depozitar i igrao mnoge besplatne igre i turnire, ponovo sam osvojio 100 dolara od bonusa. Zatražio sam povlačenje početkom novembra, trebalo mi je nekoliko dana da dam ažuriranu dokumentaciju koju su tražili, a onda nakon što sam kontaktirao svaki dan nekoliko nedelja, DOBIO SAM ODOBRENjE MENADžERA 12/01/23 i sredstva su uklonjena sa mog računa .
Prošlo je mesec dana kasnije i poslao sam e-poštu i išao u službu za korisnike barem svaki drugi dan i raspitivao se i slučaj je „eskalirao" što ništa ne znači. Još uvek nisam dobio ništa i sada krive za to spoljnu kompaniju koja se bavi isplatama.
Volim turnire i besplatne bonuse, ali ne mogu više da iskoristim bilo koji od njih dok ponovo ne uplatim i odbijem da ponovo uplatim sve dok mi se ne isplati 100$..... Njihov gubitak na ovome je ogroman da znaju koliko bih igrajte ako bi mogli samo da ispoštuju obećanje da će brzo platiti.... toliko drugih je TRENUTNO.
I have had a problem here before. the last time I won off of a no deposit bonus, after jumping through all the hoops, I was told that they were having a problem with BTC payouts, but they could put it on a card that I could play at other casinos. I opted to wait and after bugging daily for about a month and a half, I left a review or a complaint, possibly here, then I finally got a manager approval and the cash out was near instant.
NOW: a year later, after being a depositor and playing many free plays and tournyments, I won $100 again off of a bonus. I requested the withdraw in early November, took a few days to give then the updated paperwork they requested, and then after contacting then daily for a couple weeks, I RECIEVED MANAGERS APPROVAL On 12/01/23 and the funds were removed from my account.
It is one month Later and I have emailed and gone to customer service atleast every other day and inquired and the case has been "escalated" which means nothing. I still have not recieved anything and they now blame it on an outside company that handles the payouts.
I love tournaments and the free bonuses, but i cant uxe any of those anymore until i deposit again and I refuse to deposit again unytil I am paid the $100..... Thier loss on this is huge if they knew how much i would play if the could just follow through on the promise to pay quickly.... so many others are INSTANT.
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