Zdravo
Prijavio sam se na Trust Dice i deponovao 1000 teter-a, u zamenu za 1000 teter bonusa. Igrao sam kroz uslov za klađenje, što je potrajalo, i osvojio sam 382 dolara. Postavio sam svoje povlačenje i otpremio dokumentaciju, koju je prihvatio njihov partner za verifikaciju.
Tada mi je poslata sledeća e-poruka
Sa žaljenjem vas obaveštavamo da je nakon istrage vaš TrustDice nalog zabranjen i da su sredstva konfiskovana, ova odluka doneta u skladu sa sledećim odredbama i uslovima:
3.2 Dozvoljeno vam je da imate samo jedan nalog člana. Dozvoljen je samo jedan nalog za svako domaćinstvo, IP, PC. Ako pokušate da otvorite više od jednog naloga člana, svi nalozi koje pokušate da otvorite mogu biti blokirani ili zatvoreni i sve opklade mogu biti poništene. Takođe, svi povraćaji, depoziti, dobici ili bonusi koje ste stekli ili akumulirali tokom vremena dok je dupli račun bio aktivan biće oduzeti od vas i mi ih možemo povratiti, a vi ćete nam na zahtev vratiti sva takva sredstva koja su bila povučen sa duplikata računa. Ako želite da otvorite drugi nalog, to možete učiniti tako što ćete kontaktirati naš tim za podršku putem ćaskanja uživo. Ako se otvori novi nalog, stari nalog će biti zatvoren. Ako primetite da imate više od jednog registrovanog člana, morate nas odmah obavestiti. Ako to ne učinite, to može dovesti do blokiranja pristupa vašem nalogu člana.
10.6 Bonusi se mogu dobiti samo jednom po osobi/računu, porodici, domaćinstvu, adresi, e-mail adresi, IP adresama i okruženjima u kojima se računari dele (univerzitet, bratstvo, škola, javna biblioteka, radno mesto, itd.). Operater zadržava pravo da zatvori vaš nalog i konfiskuje sva postojeća sredstva ako se pronađu dokazi o zloupotrebi/prevari.
Dva puta sam im odgovorio da živim sam i da nisam imao račun sa njima u prošlosti, koliko znam. Koristim VPN za sve na mreži, ali sam pretpostavio da će kao kripto kazino biti u redu sa ovom upotrebom pod uslovom da potvrdim svoj identitet.
Nisam dobio nikakav odgovor na svoje imejlove sa pitanjem da li će preispitati svoju odluku.
Znam da nisu sva kripto kazina legitimna i da se neka ponašaju ovako, pa u ovom trenutku samo tražim da povratim svoj depozit od 1000 dolara, koji su oni odbili da vrate.
Možete li mi pomoći u vezi sa žalbom, jer ne mogu direktno da dođem do njih?
Srdačan pozdrav
Lions
Hello
I signed up to Trust Dice and deposited 1000 tether, in exchange for a 1000 tether bonus. I played through the wagering requirement, which took an age, and won $382. I placed my withdrawal and uploaded documentation, which was accepted by their verification partner.
I was then sent the following email
We regret to inform you that after an investigation your TrustDice account has been banned and the funds were confiscated, this decision was taken according to the following terms and conditions:
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
10.6 Bonuses can only be received once per person/account, family, household, address, e-mail address, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). The Operator reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found..
I responded to them twice explaining that I live alone and haven't had an account with them in the past, to the best of my knowledge. I do use a VPN for everything online, but I assumed as a crypto casino they would be fine with this usage provided I verify my identity.
I've not received any response to my emails asking if they will reconsider their decision.
I know not all crypto casinos are legit and some do behave like this, so at this point I'm just looking to retrieve my $1000 deposit, which they have refused to refund.
Can you assist me with my complaint please, as I am unable to reach them directly?
Kind regards
Lyons
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