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Hi

I had played with the extremely high bonus $ 300 and wagered at least $ 6000. I was amazed myself after many hours of playing that I had managed to meet the wagering requirements, was really happy that the hours were not in vain. I then wanted to withdraw $ 500, but then came the mega disappointment.

After a few days and after I had sent all the documents by email, no one answered, then I tried the live chat, lo and behold, someone answered cheekily and shit brazenly that it was not payable and that I would cancel the payment and gamble the entire amount and then I should deposit because with a free bonus you can't expect to get real money.

Real cheek that he still thinks I would pay in after they disappointed me so much.

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Hi

Ich hatte mit dem extremen hohen Bonus 300$ gespielt und mindestens 6000$ umgesetzt. Ich war selber verwundert nach vielen vielen Stunden Spielen das ich das geschafft hatte die Umsatzbedingungen zu erfüllen, war richtig happy dafür das die vielen Stunden nicht umsonst waren. Ich wollte dann 500$ auszahlen lassen, aber dann kam die Mega Enttäuschung.

Nach einigen Tagen und nach dem ich alle Dokumente per Email gesendet hatte hat sich einfach keiner gemeldet, dann hab ich es mal mit dem live chat versucht siehe da, da antwort jemand frech und kacken dreist das dass nicht auszahlbar ist und das ich die Auszahlung stornieren und den gesamten Betrag verzocken soll und danach soll ich einzahlen weil mit einem free bonus kann man nicht erwarten echtes geld zu bekommen.

Richtige Frechheit das der noch denkt ich würde da einzahlen nachdem die mich so enttäuscht haben.

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Dear Francis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If possible, could you please send me the link to the exact bonus you redeemed? Was it the Welcome Free Chip?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Francis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.