Tako da sam prošao kroz celu pritužbu, dokaze koje ste dali i mnoge vaše prošle žalbe koje ste podneli ovde da bih stekao najbolju predstavu o vašem ponašanju i želeo bih da vam to rezimiram.
Otvorili ste naloge u raznim kockarnicama ovog brenda koristeći različite adrese e-pošte, što je obično prvi lični detalj koji kazina koriste za otkrivanje drugih naloga koje je kreirao isti korisnik. Štaviše, niste dali direktan zahtev za samoisključivanje iz svih kazina u vlasništvu Versus Odds BV uključujući sve vaše adrese e-pošte. Vidim samo da su vas obavestili da su neki od vaših naloga i imejl adresa blokirani i da ste uspešno samoisključeni iz nekoliko njihovih kazina, što uzgred budi rečeno, ne garantuje da će sva povezana kazina odmah blokirati vaše naloge . Naročito kada namerno koristite više adresa e-pošte da biste prevazišli sistem blokiranja kazina.
Ovo nije prvi kazino u kojem ste pokušali da zatvorite svoj nalog zbog problema sa kockanjem i ovo nije vaša prva žalba, tako da treba da budete svesni kako ocenjujemo ovakve slučajeve i da morate imati na umu da ne možemo pomoći bez pravilan zahtev za samoisključivanje. Takođe, ne možete očekivati da će kazina sa licencom Curacaco automatski blokirati vaše račune u svim sestrinskim kazinima. Ovakav tretman možete očekivati u kazinima licenciranim od, na primer, MGA. Ovo i još mnogo toga objašnjeno je u raznim žalbama koje ste podneli našoj veb stranici. Evo nekoliko primera:
https://casino.guru/betitall-casino-plaier-rekuests-a-refund-after-self-ekclusion
https://casino.guru/thor-casino-the-plaier-s-rekuesting-a-refund-of-his
https://casino.guru/art-casino-the-plaier-s-rekuesting-a-refund-of-his
https://casino.guru/lapilanders-casino-plaier-s-rekuesting-a-full-deposit-1
https://casino.guru/gambola-casino-plaier-s-rekuesting-a-full-deposit
i još mnogo toga.
Dakle, s obzirom na sve gore navedeno i da niste tražili samoisključivanje iz ovog konkretnog kazina pre nego što ste izvršili depozit, plus vaš račun je sada zatvoren, ne možemo mnogo da uradimo za vas i mislimo da nemate pravo na povraćaj. Mogu samo da preporučim da uvek zahtevate samoisključivanje iz svakog konkretnog kazina i da ne očekujete da su kazina jedini subjekti odgovorni za vaše postupke. Kada se prijavljujete za samoisključivanje, jasno navedite razlog zašto želite da vaš nalog bude deaktiviran i navedite vremenski period. Takođe, najbolji način za samoisključivanje je putem e-pošte. Imejl „Tema" treba da bude jasno označen i lako prepoznatljiv jer podrška za kazino prima mnogo zahteva dnevno, pa ako je vidljivo označen imate veće šanse da vaš zahtev bude odobren što je pre moguće. Sa takvim zahtevom imate i bolju šansu da vratite sve depozite napravljene nakon ovog zahteva.
Izvinjavam se, ali s obzirom na gore navedene informacije i vaše prethodne žalbe, nismo u mogućnosti da nastavimo dalje sa ovim slučajem i primoran sam da ga zatvorim. Ako se ne slažete sa našom odlukom, uvek možete pokušati da kontaktirate organ za izdavanje dozvola, ali mislim da neće imati drugačije mišljenje.
I na kraju, toplo bih preporučio da pronađete instituciju koja će vam pomoći u borbi protiv zavisnosti ( https://casino.guru/problem-gambling-help-centers ), inače, u ovom trenutku, to izgleda kao čista spekulacija i zloupotreba samog sebe -sistem isključenja u onlajn kockarnicama.
Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
So I went through the entire complaint, the evidence you provided, and many of your past complaints you submitted here to get the best idea about your behavior and I would like to summarize it for you.
You opened accounts in various casinos of this brand using different email addresses, which is usually the first personal detail casinos use to detect other accounts created by the same user. Moreover, you have not provided the direct request to self-exclude from all casinos owned by Versus Odds B.V. including all your email addresses. I only see that they informed you that some of your accounts and email addresses were blocked and that you were successfully self-excluded from a few of their casinos, which by the way, doesn't guarantee that all associated casinos will block your accounts immediately. Especially when you deliberately use multiple email addresses to overcome the casino's blocking system.
This is not the first casino you tried to close your account in due to gambling problems and this is not your first complaint, so you should be well aware of how we evaluate cases like this and that you must keep in mind that we cannot help without proper self-exclusion request. Also, you cannot expect that Curacaco-licensed casinos will automatically block your accounts in all sister casinos. You can expect treatment like this in casinos licensed by, for example, MGA. This and much more have been explained in various complaints you submitted to our website. Here are some examples:
https://casino.guru/betitall-casino-player-requests-a-refund-after-self-exclusion
https://casino.guru/thor-casino-the-player-s-requesting-a-refund-of-his
https://casino.guru/art-casino-the-player-s-requesting-a-refund-of-his
https://casino.guru/lapilanders-casino-player-s-requesting-a-full-deposit-1
https://casino.guru/gambola-casino-player-s-requesting-a-full-deposit
and many more.
So considering all of the above and that you didn't request self-exclusion from this specific casino prior to making deposits plus your account is now closed, there is not much we can do for you and we don't think you are entitled to a refund. I can only recommend that you always request self-exclusion from each specific casino and do not expect that casinos are the only subjects responsible for your actions. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, the best way to self-exclude is via email. Email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence if it’s visibly marked you stand a better chance to have your request granted as soon as possible. With such a request you also have a better chance to refund any deposits made after this request.
I apologize, but considering the information above and your previous complaints we are not able to proceed further with this case and I am forced to close it. If you do not agree with our decision, you can always try contacting the licensing authority, but I don't think they will have a different opinion.
And lastly, I would highly recommend finding an institution to help you with your addiction (https://casino.guru/problem-gambling-help-centers), otherwise, at this point, it looks like pure speculation and abuse of the self-exclusion system in online casinos.
Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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