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35 HOURS AFTER MY REQUEST FOR WITHDRAWAL THROUGH BITCOIN AND WITHDRAWAL "EXPRESS" MY WITHDRAWAL NEITHER BEEN PROCESSED OR SENT TO MY BITCOIN ACCOUNT, THIS BEING THE FASTEST METHOD TO WITHDRAWAL SINCE IT IS ONLY SEND IT TO ME MY ANGRY IS BECAUSE THE TERMS HAVE NOT BEEN COMPLIED WHEN THEY SAY THAT THEY TAKE 24 HOURS TO PROCESS THE PAYMENT AND AT THE TIME OF PROCESSING IT I SHOULD REACH MY BTC PORTFOLIO AT THE MOMENT.

PASADAS 35 HORAS DE MI SOLICITUD DE RETIRO A TRABES DE BITCOIN Y RETIRO "EXPRESS" MI RETIRO NI SE A PROCESADO NI SE ME A ENVIADO A MI CUENTA DE BITCOIN SIENDO ESTE EL METODO MAS RAPIDO PARA RETIRAR YA QUE ES SOLO ENVIARMELO MI ENFADO ES PORQUE NO AN CUMPLIDO LOS TERMINOS CUANDO DICEN QUE TARDAN 24 HORAS EN PROCESAR EL PAGO Y EN EL MOMENTO DE PROCESARLO DEBERIA LLEGARME A MI CARTERA DE BTC AL MOMENTO.

Dear Duckdlp,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Duckdlp,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.