Švajcarskom igraču je njegova dobitak oduzeta zbog depozita treće strane. Uz to, bori se da zatraži povrat novca. Odbili smo žalbu jer igrač nije odgovorio na naše poruke i pitanja.
The player from Switzerland had his winnings confiscated due to 3rd party deposit. Additionally, he’s been struggling to request a refund. We rejected the complaint because the player didn't respond to our messages and questions.
Švajcarskom igraču je njegova dobitak oduzeta zbog depozita treće strane. Uz to, bori se da zatraži povrat novca. Odbili smo žalbu jer igrač nije odgovorio na naše poruke i pitanja.
Moj prijatelj mi je preporučio ovaj kasino. Nakon što sam izgubio oko 3000 dolara, napokon sam osvojio iznos od 6000 dolara i naravno odmah započeo postupak isplate. To je bilo jučer. Nažalost, nisam bio svjestan da nije dopušteno položiti sredstva na kreditnu karticu mog prijatelja (koji mi je preporučio kazino). Međutim, WooCasino uvjeti i odredbe navode sljedeće:
Woocasino ne prihvaća plaćanja trećih strana. Depozite možete vršiti samo s bankovnog računa, VISA / MasterCard bankovnih kartica, Skrill / NETELLER platnih sistema ili drugih načina plaćanja koji su registrovani u vaše ime. Ako tijekom sigurnosnih provjera otkrijemo da ste prekršili ovaj uvjet, dobit će vam biti oduzeta, a izvorni depozit bit će vraćen vlasniku računa za plaćanje. Pored toga, Woocasino nije odgovoran za izgubljena sredstva položena preko računa trećih strana.
Izričito stoji da će se uplate vratiti vlasniku računa za plaćanje!
Kontaktirao sam WooCasino i zamolio ih da vrate depozite na račun vlasnika, odnosno mog prijatelja.
Dobivam samo sumnjive odgovore:
Dragi igraču,
Imajte na umu da ne možemo razgovarati s vama o bilo kakvim radnjama sa sredstvima trećih strana. Vlasnik sredstava mora kontaktirati svoju banku za pomoć u postupku povrata novca.
Napominjemo da je ova odluka koju je donijelo rukovodstvo našeg kasina konačna odluka.
Srdačan pozdrav,
Casino tim za podršku
Ali to su gluposti, moja banka ovdje nema mogućnosti, jer je novac već terećen i banka ga više ne može vratiti. Nazvao sam posebno i banka mi je to potvrdila. WooCasino odbija povrat novca i nadam se da mi kazino guru može pomoći ovdje. Jako sam očajan i ne znam šta dalje. Molim pomoć 🙁
My friend recommended this casino to me. After losing around $ 3,000 I finally won an amount of $ 6,000 and of course started the payout process right away. That was yesterday. Unfortunately, I was not aware that it is not allowed to make deposits with my friend's credit card (who recommended the casino to me). However, the WooCasino terms and conditions state the following:
Woocasino does not accept third party payments. You may only make deposits from a bank account, VISA / MasterCard bank cards, the Skrill / NETELLER payment systems or other payment methods that are registered in your own name. If, during the course of the security checks, we discover that you have violated this condition, your winnings will be confiscated and the original deposit will be refunded to the owner of the payment account. In addition, Woocasino is not responsible for lost funds deposited through third party accounts.
It says explicitly that the deposits will be refunded to the owner of the payment account!
I contacted WooCasino and asked them to refund the deposits to the owner's account, i.e. my friend.
I only get dubious answers:
Dear Player,
Please be informed that we are not able to discuss with you any actions with third party funds. The funds' owner needs to contact his bank for assistance with refund process.
Please notice that this decision, taken by the management of our casino, is a final decision.
Best regards,
Casino support team
But that is nonsense my bank has no options here because the money has already been debited and can no longer be refunded by the bank. I called specially and the bank confirmed that to me. WooCasino refuses the refund and I hope casino guru can help me here I am very desperate and don't know what to do next. Please help 🙁
Mein Freund hat mir dieses Casino empfohlen. Nach ca. 3000 Dollar Verlust habe ich dann endlich mal einen Betrag von 6000 Dollar gewonnen und habe natürlich direkt den Auszahlungsprozess gestartet. Das war gestern. Leider war ich mir nicht im klaren, dass es nicht erlaubt ist Einzahlungen mit der Kreditkarte meines Freundes (welcher mir das Casino emfohlen hat) zu tätigen. Jedoch steht in den Geschäftsbedingungen von WooCasino folgendes:
Woocasino akzeptiert keine Zahlungen von Dritten. Sie dürfen Einzahlungen ausschließlich von einem Bankkonto, Bankkarten VISA- / MasterCard, die Zahlungssysteme Skrill/NETELLER oder andere Zahlungsmethoden vornehmen, die auf Ihrem eigenen Namen registriert sind. Wenn wir im Verlauf der Sicherheitsüberprüfungen feststellen sollten, dass Sie gegen diese Bedingung verstoßen haben, werden Ihre Gewinne beschlagnahmt und die ursprüngliche Einzahlung an den Besitzer des Zahlungskontos zurückerstattet. Darüber hinaus ist Woocasino nicht für verlorene Mittel verantwortlich, die über Drittkonten eingezahlt wurden.
Da steht ausdrücklich dass die Einzahlungen an den Besitzer des Zahlungskontos zurückerstattet werden!
Ich habe den Kontakt gesucht mit WooCasino und forderte sie auf, die Einzahlungen auf das Konto des Besitzers also meinem Freund zurückzuerstatten.
Ich erhalte nur dubiose Antworten:
Dear Player,
Please be informed that we are not able to discuss with you any actions with third party funds. The funds' owner needs to contact his bank for assistance with refund process.
Please notice that this decision, taken by the management of our Casino, is a final decision.
Best regards,
Casino Support Team
Das ist aber Schwachsinn meine Bank hat hier keine Möglichkeiten, weil das Geld ja bereits abgebucht wurde und nicht mehr von der Bank zurückerstattet werden kann. Habe extra angerufen und mir wurde das von der Bank auch so bestätigt. WooCasino lehnt die rückerstattung ab und ich hoffe casinoguru kann mir hier helfen ich bin sehr verzweifelt und weiss nicht mehr weiter. Bitte um Hilfe 🙁
Dragi Pascal,
Hvala vam puno na podnošenju žalbe. Žao mi je što čujem o vašem problemu, ali molim vas shvatite da kockarnice ne prihvaćaju depozite trećih strana. Registrovanjem računa prihvatili ste odredbe i uvjete kockarnice, koje ste već objavili.
Imajte na umu da ste deponiranjem sa bankovne kartice treće strane prekršili jedno od glavnih pravila. Casino je zbog toga poništio dobitak i bojim se da je to nepovratan proces.
Nažalost, budući da kazino nije odgovoran za izgubljena sredstva deponovana sa računa treće strane, bojim se da nećete imati pravo na povrat novca. Ako se bilo kakav povrat sredstava uzme u obzir, može ga zatražiti samo vlasnik sredstava, a ne vi.
Jedina preporuka s naše strane je da kontaktirate nezavisnu web stranicu https://mychargeback.com/ . Ova kompanija mogla bi pokušati pregovarati s bankom i ugovoriti povrat novca do 90 dana od transakcije. Nažalost, postoji jedan ulov, ako odaberete ovaj način, u budućnosti ćete imati poteškoća s drugim kockarnicama.
Molim vas da me obavijestite ako postoje dodatne informacije koje sam previdio, ali bojim se da ću biti prisiljen odbiti vašu žalbu. Unaprijed hvala na odgovoru i razumijevanju.
Srdačan pozdrav,
Petronela
Dear Pascal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that casinos don’t accept deposits from 3rd parties. By registering an account, you agreed to terms and conditions of the casino, which you've posted already.
Please understand, that by depositing from 3rd party bank card you breached one of the main rules. Casino voided the winnings for this reason and I’m afraid it is an irreversible process.
Unfortunately, since the casino is not responsible for the lost funds deposited from 3rd party accounts, I’m afraid you won’t be entitled for any refunds. If any refund was considered, only the owner of the funds is entitled to request it, not you.
The only recommendation from our side is to contact an independent website https://mychargeback.com/. This company could try to negotiate with the bank and arrange a chargeback up till 90 days since the transaction. Unfortunately, there is one catch, if you chose this way you might experience difficulties with other casinos in the future.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Dragi Pascal,
Produžujemo tajmer za 7 dana. Molimo, ne ustručavajte se kontaktirati nas ako vam treba pomoć ili pomoć, u protivnom ćemo odbiti vašu žalbu.
Dear Pascal,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Nažalost, ovaj slučaj odbacujemo jer igrač nije odgovorio na naše poruke i pitanja. Stoga nismo u mogućnosti nastaviti s daljnjom istragom ili predložiti moguća rješenja.
Igrač može ponovo otvoriti ovu žalbu u bilo kojem trenutku.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.