Igraču iz Njemačke su sredstva nestala s računa. Žalbu smo završili kao 'neriješenu' jer kasino nije odgovorio.
Moje isplate u iznosu od 603 i 1000 eura poništila je web lokacija, a kredit je prokockan.
Nisam ja. Na pitanje se kaže da je to učinjeno putem chata.
Sada se kaže da to nije bio slučaj i da je za to odgovoran tehnički problem.
Potvrdio sam u nekoliko razgovora sa podrške da ste otkazali moje povlačenje i da sada sve poričete.
Kriminalac
My payouts of 603 and 1000 euros were canceled by the site and the credit was gambled away.
It was not me. When asked, it is said that it was done via chat.
Now it is said that this was not the case and that a technical problem was responsible for it.
I have confirmed it in several chats from support that you have canceled my withdrawals and now you deny everything.
Criminal
Meine Auszahlungen in Höhe von 603 und 1000 Euro wurde von Seiten der Seite storniert und das Guthaben verspielt .
Ich war das nicht. Auf Nachfrage wird gesagt, dass es per Chat geschah.
Nun heißt es das dies nicht so war und ein technisches Problem dafür verantwortlich war.
Ich habe es in mehreren Chats vom Support bestätigt, dass Sie meine Auszahlungen storniert haben und nun leugnen Sie alles.
Verbrecher
Dodatni komentari igrača:
"Moja uplata je otkazana bez moje pomoći i znanja, a kredit je prokockan.
Sada se kaže da je to bio tehnički problem i da bih trebao podnijeti novi zahtjev za povlačenje.
Smiješno nakon što su ti kriminalci postavili moj koto na 0. "
Additional comments from the player:
"My payment was canceled without my help or knowledge and the credit was gambled away.
Now it is said that this was a technical problem and that I should make a new withdrawal request.
Ridiculous after these criminals set my koto to 0."
Dragi borisbeara,
Hvala vam puno što ste podnijeli svoju žalbu. Žao mi je što čujem o vašem problemu. Možete li proslijediti svoju historiju igara zajedno sa relevantnom komunikacijom na petronela.k@casino.guru ?
Potvrdite da nikome drugom niste omogućili pristup svom računu.
Radujemo se što ćemo vas čuti. Unaprijed se zahvaljujemo na razumijevanju.
Srdačan pozdrav,
Petronela
Dear borisbeara,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?
Please confirm that you haven’t provided access to your account to anyone else.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Puno vam hvala, borisbeara, na svim proslijeđenim e -porukama i relevantnoj komunikaciji. Možete li nas molim savjetovati jeste li primili transkript iz kazina u kojem je zatraženo otkazivanje vaša dva podizanja novca? Jeste li pokušali zatražiti svoju povijest igara u Excel formatu iz kazina direktno?
Thank you very much, borisbeara, for all the forwarded emails and relevant communication. Could you please advise if you received the transcript from the casino in which the cancellation of your two withdrawals has been requested? Have you tried requesting your game history in Excel format from the casino directly?
Pokušao sam to nekoliko puta uzalud. Potvrđeno je da je otkazivanje upućeno putem CHAT -a.
Kopija ovoga nije poslana nakon nekoliko zahtjeva.
"Nadležno odjeljenje će odgovoriti u najkraćem mogućem roku"
"Izvinjavamo se na neugodnostima" ... itd.
Ne, nisam pitao kazino o napretku u Excel formatu.
I tried that several times in vain. It has been confirmed that the cancellation was instructed via CHAT.
A copy of this was not sent after several requests.
"The relevant department will answer as soon as possible"
"We apologize for the inconvenience" ... etc.
No, I did not ask the casino about the progress with Excel format.
Das habe ich mehrmals vergeblich versucht. Es wurde bestätigt, dass die Stornierung per CHAT angewiesen wurde.
Eine Abschrift dieser wurde nach mehrmsliger Aufforderung nicht zugeschickt.
"Die entsprechende Abteilung wird schnellstmöglich Antworten"
"Wir entschuldigen uns für die Unannehmlichkeiten"...etc.
Nein, ich habe das Casino nicht auf den Verlauf um Exel Format angesprochen.
Puno vam hvala, borisbeara, što ste putem e -pošte dostavili sve potrebne informacije. Sada ću vašu žalbu prenijeti na kolegu Petra koji će vam pomoći. Želim vam puno sreće i nadam se da ćete u bliskoj budućnosti vidjeti da se vaš problem riješi na vaše zadovoljstvo.
Thank you very much, borisbeara, for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo borisbeara,
Pogledao sam vaš slučaj i razumijem situaciju. Kontaktirat ću kazino i vidjeti mogu li vam pomoći. Pozvao bih ZetCasino na razgovor da učestvuje u rješavanju ove žalbe.
Hi borisbeara,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite ZetCasino to the conversation to participate in the resolution of this complaint.
Hej Peter!
Kao odgovor na tok igre putem exel datoteke, došlo je samo do odbijanja s referencom da to možete vidjeti na njihovoj stranici ... Nakon drugog zahtjeva, ovaj odgovor:
"Proslijedila sam vaš zahtjev i moje kolege će vas kontaktirati.
Srdačan pozdrav,
VIP tim "
Sve se samo razvlači. Incident se sada dogodio prije otprilike mjesec dana i napreduje 0.
Zaista sam frustriran i hvala vam na pomoći
Hey peter!
As a response to the course of the game via exel file, there was only a rejection with the reference that you can see it on their page ... After another request, this answer:
"I have forwarded your request and my colleagues will be in touch.
Best regards,
VIP Team "
Everything is just dragged out. The incident happened now about 1 month ago and it is progressing 0.
I'm really frustrated and thank you for the help
Hey Peter!
Als Antwort auf den Spielverlauf per exel Datei kam erst eine Absage mit den Verweis, dass man es auf ihrer Seite ansehen kann...Nach erneuter Anfrage diese Antwort:
"Ich habe Ihre Anfrage weitergeleitet und die Kollegen melden sich bei Ihnen.
Schöne Grüsse,
VIP Team "
Es wird einfach alles in die Länge gezogen. Der Vorfall ereignete sich jetzt vor ca 1 Monat und es geht 0 voran.
Bin echt frustriert und bedanke mich für die Hilfe
Dobar dan,
Hvala vam što ste se javili.
Izvještaj sa transakcijama na računu zaista priprema relevantno odjeljenje i poslat ćemo ga na e -mail klijenta čim bude spreman.
Povlačenja su otkazana na zahtjev klijenta u chatu. Proslijedili smo transkripte razgovora na klijentovu e -mail adresu. Dobit je umanjena. Nemamo razloga sumnjati da je treća strana ušla na račun na osnovu sesije igranja i korištenih IP adresa. Isti obrazac je koristio klijent prije i poslije ovog događaja.
Također želimo istaknuti sljedeću tačku u našim Uslovima i odredbama:
3.3 Morate držati svoje korisničko ime/korisničko ime i lozinku u tajnosti i ne otkrivati ove podatke trećim stranama. Vi ste isključivo odgovorni za bilo koju vrstu radnje i/ili transakcije izvršene pomoću vašeg računa. Svaka strana koja uđe na vaš račun koristeći ispravne podatke za prijavu i lozinku smatrat će se vama, a sve transakcije smatrat će se valjanima i izvršiti ih. Nećemo biti odgovorni za pristup trećih strana vašem računu niti za bilo kakve gubitke povezane s neovlaštenim korištenjem vašeg računa; sva takva neovlaštena upotreba smatrat će se vlastitom upotrebom.
Nadamo se da gore navedeno razjašnjava situaciju. U najskorije vrijeme ćemo za klijenta pripremiti historiju klađenja.
Molimo vas da nas obavijestite ako su potrebna dodatna pojašnjenja.
S poštovanjem,
Zet Casino
Good day,
Thank you for reaching out.
The report with the transactions on account indeed is being prepared by the relevant department and we will send it to the client’s email as soon as it is ready.
Withdrawals were cancelled per the client’s requests in chat. We have forwarded the transcripts of the chats to the client’s email address. The winnings were played down. We have no reason to suspect that third party entered the account based on the gaming session and IP addresses used. The same pattern was used by the client before and after this event.
We would like to also highlight the following point in our Terms and Conditions:
3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.
We hope the above clarifies the situation. We will prepare the betting history for the client in the nearest time.
Please let us know if further clarification is needed.
Sincerely,
Zet Casino
Prvo negiraju sve, a sada se ističe da je sve tačno prema odredbama i uslovima.
Ne verujte ovim kriminalcima!
Jedino što možete izgubiti je kako čitati
First they deny everything and now it is pointed out that everything is correct according to the terms and conditions.
Don't trust these criminals!
The only thing to lose there is how to read
Erst leugnen sie alles und nun wird darsuf verwiesen, dass alles laut AGB seine Richtigkeit hat.
Vertraut diesen Verbrechern nicht!
Dort gibt es nur zu verlieren wie man lesen kann
Zdravo svima, hvala na odgovorima.
Dragi Boris,
Pogledao sam transkripte chata i zaista izgleda kao da ste otkazali povlačenja. Bojim se da je praktično nemoguće dokazati da to niste bili vi, jer se vaše ime i prijava prikazuju u transkriptu. Ovo sugeriše dvije stvari: 1. to ste bili vi ili 2. neko je znao vaše ime i prijavu. Iz transkripta ne mogu reći je li osoba prijavljena ili je samo unijela vaše podatke u obrazac. U svakom slučaju, praktično ništa ne možemo učiniti. Morate biti oprezni s podacima za prijavu i ne dijeliti ih ni s kim.
Hi all, thank you for your replies.
Dear Boris,
I looked at the chat transcripts and it really does look like you cancelled your withdrawals. I'm afraid it's practically impossible to prove that it wasn't you since your name and login are displayed in the transcript. This suggests two things: 1. it was either you or 2. it was somebody who knows your name and login. From the transcript, I can't tell if the person was logged in or just filled your data into the form. Either way, there is practically nothing we can do. You have to be careful with your login info and don't share it with anyone.
Dragi Boris,
Budući da niste odgovorili, a priloženi dokazi ne podržavaju vaše tvrdnje, bojim se da smo primorani odbiti vašu žalbu. Hvala vam što koristite Casino Guru centar za rješavanje pritužbi. Ne ustručavajte se kontaktirati nas ako u budućnosti budete imali problema s ovim ili bilo kojim drugim kazinom.
Srdačan pozdrav,
Peter
Dear Boris,
Since you haven't replied and the provided evidence doesn't support your claims, I'm afraid, we are forced to reject your complaint. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.