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Dear piero9990,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

The withdrawal has been accepted and is being processed but there is no trace in my current account yet. I'll wait a few days

Il prelievo è stato accettato e risulta in lavorazione ma non c’è traccia sul mio conto corrente ancora. Aspetterò qualche giorno

update today, transfer received but they charge your taxes .. stay away from this site, also your deposit must have been played 10 times before being withdrawn

aggiornamento di oggi, bonifico ricevuto ma ti fanno pagare le tasse.. state alla larga da questo sito, inoltre il tuo deposito deve essero giocato 10 volte prima di essere prelevato

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, piero9990, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru