1xSlots Casino - Igrač se bori da dovrši provjeru računa.

I have problems getting verified. They ask me to send in one photo, me holding my ID,aka passport near my face with a computer or other device in background showing the inbox email from security@1xslot.com . This I tried so many times,but its not possible to make this cleare enough for them to approve and verified my account. I just want to withdraw my 1000kr into my ecopayz account. I had 1 withdraw of 3000kr,after this they ask for documenst, I send and send and then this came. Send us photo of you holding id card,with device in background.. and i try but its never good enough. What to do?

Dear Molonas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

If you have been asked for a selfie with ID documents, please follow these important guidelines:

-         Do not edit the image in any way

-         The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

-         When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanke you so much for your respons. This was very helpful for me,now i can try this again and dont feel stupid. I almost felt I was getting moked or made fun of because each time they responsed to me by emails the emails warent very nice like other supporters in Casinoes. It wasent like kind regards, or very respectful to me. I respect the verification, casinoes and the security, but its difficult to be sure when security dosent be so very respectful back. But thanke you. I will try this again,but it is very difficult, but I try. I dont have anyone to help take the picture. Thanke you so much.

Kind regards Linda 😉

Dear Linda,

I'm happy I could help a little bit. Please keep me informed about any developments. Thank you very much in advance.

Hello and thanke you so much for support and help. This case is now solved and im verftified. Thanke you

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Molonas, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru