Hvala Petronela na razmatranju moje žalbe i na savetu.
1) Moj način povlačenja je bankovni transfer i završio sam verifikaciju koja je odobrena pre nego što je zatraženo moje povlačenje.
2) Prva 2 zahteva su odobrena 5. marta, međutim, nisam ih dobio u svojoj banci. Ostala 2 se i dalje pojavljuju na mom nalogu na platformi kao na čekanju.
Kada sam postavio upit, rečeno mi je da su prva 2 pregledana i odobrena i poslata timu za plaćanja. Ostala 2 čekaju pregled koji je van njihovog vremenskog okvira za pregled. Sva ova povlačenja su obavljena u razmaku od nekoliko minuta iu okviru mog nedeljnog ograničenja kao VIP4 klijenta. Zamolio sam Chat da eskalira jer su svi trebali biti pregledani i odobreni za prva 2 s obzirom da su svi iz istog dobitka bonusa na depozit.
Nadam se da je to odgovor na vaša pitanja.
Hvala vam na kontinuiranoj podršci.
najbolje,
Caroline
Thanks Petronela for reviewing my complaint and for the advise.
1) My withdrawal method is wire transfer and I have completed verification which was approved before my withdrawals were requested.
2) The first 2 requests have been approved as at 5th Mar, however, I have not received it in my bank. The other 2 still appear in my account on the platform as pending.
When I queried, I am told, the first 2 have been reviewed and approved and have been sent to the payments team. The other 2 are awaiting review which is outside their review timeframes. These withdrawals were all done within minutes of each other and within my weekly limit as a VIP4 customer. I has asked the Chat to escalate as they should all have been reviewed and approved per the first 2 given they are all from the same deposit bonus winnings.
I hope that answers your questions.
Thankyou for your continued support.
Best,
Caroline
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