The player from Argentina had claimed that deposit bonuses were initiated without any explicit limits in the terms and conditions. The player had only received $100 but was claiming $3300 in winnings. The player had requested similar treatment to another refunded player. We had extended the complaint response time by 7 days, however, due to lack of confirmation from the player, we had to reject the complaint. The casino representative had informed us that the coupon was redeemed and used.
Igrač iz Argentine je tvrdio da su bonusi na depozit pokrenuti bez ikakvih eksplicitnih ograničenja u uslovima. Igrač je dobio samo 100 dolara, ali je tražio 3300 dolara dobitka. Igrač je zatražio sličan tretman drugom igraču kome je vraćen novac. Produžili smo vreme za odgovor na žalbu za 7 dana, međutim, zbog nedostatka potvrde od igrača, morali smo da odbijemo žalbu. Predstavnik kazina nas je obavestio da je kupon iskorišćen i iskorišćen.
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