Zdravo eddidon792,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa BC.Game kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete zašto ste poslali dokument svog prijatelja da biste verifikovali svoj nalog? Da li je na vašem računu ostalo još nešto stvarnog novca? Kada ste poslednji put kontaktirali kazino i kakav je bio njihov odgovor?
Imajte na umu da je pružanje bilo kakvih lažnih dokumenata ili dokumenata treće strane za verifikaciju strogo zabranjeno u svakom onlajn kazinu i da oni imaju pravo da vas blokiraju i ponište bilo kakvo stanje na vašem nalogu. Ne postoji niko ko bi primorao kazino da vas ponovo verifikuje da ste počinili takvo kršenje.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih niti, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Hello eddydon792,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did you submit your friend's document to verify your account? Is there any remaining real money balance left on your account? When was the last time you contacted the casino and what was their response?
Please note that providing any 3rd party or fake documents for verification is strictly forbidden in every single online casino and they have the right to block you and void any balance on your account. There is nobody that would force the casino to re-verify you for committing such breach.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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