Igrao sam Ezugi Live Dealer blackjack, a softver je pokvario možda 10 minuta, zbog čega četiri moje opklade nisu prošle.
Dva od njih su vraćena, dva nisu. Sve su bile opklade od 100 dolara.
Proveo sam više od 8 sati hodajući napred-nazad između Ezugija i BC.Game-a samo da bih dobio ovu opkladu koja nikada nije bila refundirana (ruka nikada nije ni podeljena), bezuspešno. BC.Game ima najgoru podršku koju sam ikada video na bilo kom veb sajtu, kockanju ili na neki drugi način, u mom životu. Uprkos tome što sam se kladio na milione, smatram da je ogroman napor da dobijem povraćaj od 200 dolara za ono što je očigledno bila greška. Svaki put kada pokušam da kontaktiram BC.Game podršku uživo moram da čekam više od 30 minuta na svaku rečenicu, a odgovor je ili robotski ili samo ponavljanje iste beskorisne stvari iznova i iznova.
U prilogu je istorija opklada sa kraja Ezugija i kraja BC.Game. U hronološkom redosledu, odozdo prema gore, na BC.Game listi opklada je ovo:
5466003735-51758128-BC
5466007604-51758128-BC
5466013391-51758128-BC (refundirano)
5466018891-51758128-BC (refundirano)
5466027318-51758128-BC
5466050228-51758128-BC
5466054932-51758128-BC
5466059612-51758128-BC
5466064092-51758128-BC
5466068969-51758128-BC
5466073735-51758128-BC
Na Ezugijevom kraju, to izgleda ovako:
5466007604
5466050228
5466054932
5466059612
5466064092
5466068969
5466073735
Ako pažljivo uporedite, primetićete da opklade sa 5466003735, 5466013391, 5466018891, 5466027318 ID-ovima nedostaju sa Ezugijeve liste. To je zato što te opklade nikada nisu prošle na Ezugijevom kraju, već su oduzete od mog bilansa. Dva od njih, 5466013391 i 5466018891 su vraćena, ali druga dva nisu, tako da mi nedostaje 200 dolara. Ezugi podrška je rekla da samo moj operater (BC.Game) može da obradi refundiranje. Međutim, BC.Game podrška uživo ponavlja iste robotske odgovore satima za redom.
I was playing Ezugi Live Dealer blackjack, and the software glitched out for maybe 10 minutes, causing four of my bets to not go through.
Two of them were refunded, two weren't. They were all $100 bets.
I have spent more than 8 hours going back and forth between Ezugi and BC.Game just to get this bet which never went through refunded (the hand was never even dealt), to no avail. BC.Game has the worst support I have ever seen at any website, gambling or otherwise, in my life. Despite having wagered millions, I find it to be a monumental effort to get a $200 refund for what was clearly a glitch. Each time I try to contact BC.Game live support I have to wait more than 30 minutes for each one sentence reply, and the reply is either robotic or just repeating the same useless thing over and over.
Attached are bet history from both Ezugi's end and BC.Game's end. In chronological order, from bottom to top, on BC.Game's list of bets is this:
5466003735-51758128-BC
5466007604-51758128-BC
5466013391-51758128-BC (refunded)
5466018891-51758128-BC (refunded)
5466027318-51758128-BC
5466050228-51758128-BC
5466054932-51758128-BC
5466059612-51758128-BC
5466064092-51758128-BC
5466068969-51758128-BC
5466073735-51758128-BC
On Ezugi's end, it looks like this:
5466007604
5466050228
5466054932
5466059612
5466064092
5466068969
5466073735
If you compare carefully, you will notice the bets with 5466003735, 5466013391, 5466018891, 5466027318 IDs are missing from Ezugi's list. This is because those bets never went through on Ezugi's end but were deducted from my balance. Two of them, 5466013391 and 5466018891 were refunded, but the other two weren't, so I am short $200. Ezugi support said only my operator (BC.Game) can process the refund. However, BC.Game live support keeps repeating the same robotic answers for hours on end.
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