Igrač iz Austrije na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Austrije na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Stalno je bilo problema sa prethodnim isplatama, koje su na kraju funkcionisale nakon više pokušaja preko Visa-a. Sada imam 2 neizmirene isplate, jednu za 1000 i jednu za 950, koje se stalno odbijaju iz raznih razloga. Poslednja dva su odbijena uz obrazloženje da ih je moja banka odbila. Banka je to učinila jer je unos od Betitala bio netačan. Betitall je to kreditirao kao da mi naplaćuju račun. Podelio sam ovaj problem sa Betitall-om i ponovo zatražio ispravan transfer. Od tada ništa nisam čuo i više ne dobijam odgovore na svoje mejlove!!!!
There have consistently been problems with previous payouts, eventually working after multiple attempts via Visa. Now, I have 2 outstanding payouts, one for 1000 and one for 950, which are continually being declined for various reasons. The most recent two were declined with the explanation that my bank refused them. The bank did so because the input from Betitall was incorrect. Betitall credited it as though they were debiting from my account. I have shared this issue with Betitall and requested a correct transfer again. Since then, I have not heard anything and I am no longer receiving responses to my emails!!!!
Es kam bei den vergangen Auszahlungen immer wieder zu Problemen, letztendlich hat es nach mehreren Versuchen via Visa funktioniert. Nun habe ich 2 Auszahlungen ausständig 1 x 1000, 1 x 950, die ständig unter Angaben von unterschiedlichen Gründen abgelehnt werden. Die letzten beiden mit der Begründung, meine Bank hat abgelehnt. Dies hat sie deshalb getan weil die Eingabe seiten betitall falsch war. Betitall macht die Gutschrift so als würde er von meinem Konto abheben. Dies habe ich Betitall auch mitgeteilt und um neuerliche korrekte Überweisung gebeten. Seither habe ich nichts mehr gehört und kriege auch auf meine mails keine Antwort mehr!!!!
Dear Diader66,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
ažuriranja. Plaćanje obrađeno! Ali ako još nije stiglo, obavestiću vas čim to bude slučaj.
updates. Payment processed! But if it hasn't arrived yet, I'll let you know as soon as that's the case.
Update. Bezahlung wude veratbeitet! Ist aber noch nicht eingetroffen, melde ,ich sobald as der Fall ist.
Poštovani Diader66,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear Diader66,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.