Zdravo, registrovao sam se na BetPlais 12. oktobra 2023. godine, deponovao sam njihov bonus dobrodošlice i opkladio ga. Imao sam stanje od 6213CAD. Završio sam njihov proces verifikacije i povukao.
Kazino mi je 23. oktobra poslao e-poštu da je moj nalog suspendovan i da moj dobitak neće biti isplaćen zbog „zloupotrebe bonusa". Ovo je bilo na linku koji su poslali sa svim uslovima za bonus. Ne razumem kako sam zloupotrebio bonus kada sam napravio samo 1 depozit u kazinu? Zamolio sam ih da objasne, a oni su mi odgovorili da je odluka konačna i da se predmet neće ponovo otvarati.
Molim vas, pomozite mi da komuniciram sa kazinom i dobijem svoj dobitak. Ovo za mene nema smisla i uopšte nije objašnjeno. Napravio sam 1 depozit i nekako sam zloupotrebio bonus nakon pobede.
Hello, I registered to BetPlays on October 12th,2023, I deposited for their welcome bonus and wagered it. I had a balance of 6213CAD. I completed their verification process and made a withdrawal.
On October 23rd, I was emailed by the casino that my account was suspended and my winnings would not be paid out due to "Bonus abuse" . This was in the link they sent with all the terms for the bonus. I don't understand how I abused a bonus, when I only made 1 deposit to the casino? I asked them to explain and they replied that the decision is final and the subject would not be reopened.
Please, help me communicate with the casino and get my winnings. This makes no sense to me and was not explained at all. I made 1 deposit and I somehow abused the bonus after winning.
Automatski prevedeno: