Zdravo,
Hvala vam što ste nam skrenuli pažnju na svoju zabrinutost u vezi sa nedavnim problemom sa plaćanjem.
Nakon ispitivanja situacije, primetili smo da je došlo do tehničkog problema sa originalnim načinom plaćanja, što je, nažalost, dovelo do kašnjenja u rešavanju problema sa povlačenjem. Ovo kašnjenje u komunikaciji sa provajderom plaćanja doprinelo je produženju roka za rešavanje problema.
U našoj posvećenosti pružanju odlične usluge i obezbeđivanju zadovoljstva kao cenjenog klijenta, preduzeli smo proaktivne mere da ubrzamo proces rešavanja. Da bismo sprečili dalje neprijatnosti, ponudili smo alternativni način plaćanja za povlačenje i zatražili dodatnu verifikaciju kako bismo obezbedili besprekornu transakciju. Cenimo igračevu saradnju i razumevanje tokom ovog procesa.
Sa zadovoljstvom vas obaveštavamo da je predmetni zahtev za povlačenje uspešno odobren i da su sredstva uplaćena u skladu sa tim. Zahvaljujemo se igraču na strpljenju i saradnji po ovom pitanju.
U BETSSEN-u duboko cenimo naše kupce, a vaše zadovoljstvo je naš najveći prioritet. Drago nam je što smo uspeli da postignemo konsenzus i rešimo problem na vaše zadovoljstvo.
Ako imate bilo kakva dodatna pitanja pingtorahul69, ili vam je potrebna pomoć u vezi sa bilo kojim drugim pitanjem, ne oklevajte da nam se obratite. Tu smo da vam pomognemo na bilo koji način.
BETSSEN Team
Hello,
Thank you for bringing your concerns regarding the recent payment issue you experienced to our attention.
Upon investigating the situation, it came to our attention that there was a technical issue with the original payment method, which unfortunately resulted in a delay in resolving the issue with the withdrawal. This delay in communication with the payment provider contributed to the prolonged timeframe for resolving the matter.
In our commitment to providing excellent service and ensuring satisfaction as a valued customer, we took proactive measures to expedite the resolution process. To prevent any further inconvenience, we offered an alternative payment method for withdrawal and requested additional verification to ensure a seamless transaction. We appreciate the player’s cooperation and understanding throughout this process.
We are pleased to inform that the withdrawal request in question has been successfully approved, and the funds have been paid accordingly. We are grateful for the player’s patience and cooperation in this matter.
At BETSSEN we deeply value our customers, and your satisfaction is our utmost priority. We are glad that we were able to come to a consensus and resolve the issue to your satisfaction.
Should you have any further inquiries pingtorahul69, or require assistance with any other matter, please do not hesitate to reach out to us. We are here to assist you in any way we can.
BETSSEN Team
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