Poštovani timu Bit4Vin kazina ,
Kada je tačno kazino prestao da prima ruske igrače, molim vas? Da li je ruskim igračima bilo dozvoljeno da igraju u kazinu u vreme kada se igrač registrovao i akumulirao svoj sporni dobitak?
Možete li mi dati igračeve zapise igara i istoriju transakcija?
Da li je ograničenje za ruske igrače navedeno bilo gde na veb stranici kazina? Ako da, gde bih ga mogao naći?
Zašto CS kazina obaveštava igrače da su VPN i igranje iz Rusije dozvoljeni? Ako igrač koristi VPN (što je verovatno dozvoljeno u Bit4Vin kazinu), to potvrđuje i kazino CS, a u slučaju da to nigde nije navedeno na sajtu kazina – kako igrač može saznati da mu nije dozvoljeno da se registruje i igra iz Rusije, molim vas?
Informacije na snimku ekrana razgovora uživo je dao kazino CS više od 2 nedelje nakon što se problem pojavio i ova žalba je podneta.
Takođe, bojim se da na moja gornja pitanja nije odgovoreno, pa bih želeo da ih još jednom ponovim.
„ Da li kazino prihvata korišćenje VPN-a?
Čak i da je kazino promenio svoja pravila, igrači su iz bilo kog razloga trebalo da budu obavešteni o takvoj promeni. Ili je trebalo da im se pruži opcija da povuku svoje stanje pre nego što njihovi računi budu blokirani/zatvoreni. Da li se ovako nešto desilo?
Ako je igraču bilo dozvoljeno da igra, kazino bi takođe trebalo da bude u mogućnosti da isplati njegov dobitak. Šta bi trebalo da bude razlog za oduzimanje dobitka?
Da li bi kazino mogao da izvrši ručno podizanje novca? Ako da, šta treba da se uradi na strani igrača da bi se povukla sporna sredstva? "
Moguće je podeliti detalje direktno ovde, sa vašim odgovorom, ili slanjem na moju adresu e-pošte ( branislav.b@casino.guru ).
Radujemo se Vašem odgovoru.
Dear Bit4Win Casino team,
When exactly did the casino stop accepting Russian players, please? Were Russian players allowed to play in the casino at the time the player registered and accumulated his disputed winnings?
Can you provide me with the player's game logs and transaction history?
Is the restriction for Russian players stated anywhere on the casino website? If yes, where could I find it?
Why does the casino's CS inform players that VPN and playing from Russia are allowed? If a player uses VPN (which is likely allowed in Bit4Win Casino), the casino CS also confirms it, and in case it is not stated anywhere on the casino website - how can a player find out that they are not allowed to register and play from Russia, please?
The information on the screenshot of the live chat conversation was provided by the casino CS more than 2 weeks after the issue arose and this complaint was made.
Also, I am afraid my questions above have not been answered, so I would like to repeat them once again.
"Does the casino accept using VPN?
Even if the casino changed its rules, for any reason, players should have been somehow informed about such a change. Or, they should have been provided with the option to withdraw their balances before their accounts will be blocked/closed. Did anything like this happen?
If the player was allowed to play, the casino should be also able to pay his winnings. What should be the reason for winnings confiscation?
Would the casino be able to make a manual withdrawal? If yes, what needs to be done on the player's side to withdraw the disputed funds?"
It is possible to share the details directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Looking forward to hearing from you.
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