Dragi riverarae666,
Hvala vam puno što ste podneli žalbu.
Žao mi je što čujem za problem na koji ste naišli sa onlajn kazinom u vezi sa vašim depozitom i bonusom.
Da bismo vam dodatno pomogli i razjasnili situaciju, možete li nam dati dodatne detalje u vezi sa sledećim:
- Možete li potvrditi posebne uslove i odredbe vezane za bonus koji ste primili, uključujući sve uslove ili ograničenja klađenja?
- Da li ste dobili bilo kakvu pismenu potvrdu ili obaveštenje od kazina u vezi sa dodavanjem bonusa na vaš račun pre ili posle vašeg depozita?
- Koliko je bio vaš poslednji depozit za pravi novac?
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešavanju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear riverarae666,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issue you've encountered with the online casino regarding your deposit and bonus.
To assist you further and clarify the situation, could you please provide additional details regarding the following:
- Can you confirm the specific terms and conditions associated with the bonus you received, including any wagering requirements or restrictions?
- Did you receive any written confirmation or notification from the casino regarding the bonus being added to your account before or after your deposit?
- How much was your last real money deposit?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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