BitKingz Casino - Igrač se bori da povuče položena sredstva.

Hi Casino Guru,

I received an email with an offer of 500% bonus.

Asking their livechat how long the bonus will be available, I received false information and by the time I made the deposit, the offer was already gone.

The new supporter in livechat read the former conversation and admited that I received false information but I was told the offer is no longer valid and I can't have it.

This is where it gets interesting.

I made my deposit via Neosurf which is also offered as withdrawal method with a min. withdrawal of 20€.

I did the KYC and requested a withdrawal of my 30€ which has pending status.

The supporter in livechat all of a sudden tells me that neosurf withdrawals don't work and will be rejected. Alternatively, bitcoin (min. 20€) withdrawals can't be processed because the deposit was made in fiat currency.

Now the only way for me to get my deposit back is to make a bank transfer deposit which has a minimum of 200€.

Which means that if you are tricked into making a deposit via Neosurf, you will not be able to make any withdrawal if you are not willing to make another bank transfer with a minimum of 200€. And if you do so, you wont be able to make the withdrawal if you have not wagered your deposit at least 3 times.

This is a complete scam don't you agree?

I don't know what to do now. Can you please help me?

Dear gutemische,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication regarding false bonus information (my email address is petronela.k@casino.guru) and advise if you have played any of your deposited funds or they’re still untouched inside your account? Was your account fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear gutemische,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.