Poštovani koVVal92,
Žao mi je što se tako osećaš. Nažalost, prethodno dostavljeni dokazi ne pružaju nam dovoljno uvida da bismo utvrdili da li možemo da vam pomognemo. Kao rezultat toga, molim vas za saradnju i dostavljanje dodatnih informacija.
Razumem da su zakasneli odgovori frustrirajući, ali imajte na umu da imamo stotine aktivnih pritužbi i nastojimo da na svaku odgovorimo što je pre moguće u roku od 7 dana.
Pod događajima koji su doveli do ponovnog otvaranja vašeg naloga mislim na svaku razmenu između vas i kazina i temu bilo kakve diskusije između vas.
Ljubazno vas molim da mi date informacije koje sam ranije tražio. Izvinjavam se za eventualne neprijatnosti.
Ako ipak želite da zatvorite žalbu, obavestite me.
Moj imejl je tomas@casino.guru
Dear koVVal92,
I am sorry you feel this way. Unfortunately, the previously submitted evidence doesn't provide enough insight for us to determine whether we can assist you. As a result, I ask you to cooperate and submit further information.
I understand that the delayed responses are frustrating, but please understand that we have hundreds of active complaints and we strive to reply to each as soon as possible within the allotted time of 7 days.
By events that led to your account reopening I mean any exchange between you and the casino and the topic of any discussion between you.
I kindly ask you to provide the information I requested earlier. I apologize for any inconvenience caused.
If you wish to closed the complaint anyway, please let me know.
My email is tomas@casino.guru
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