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This casino is unacceptable..😡😡😡 I asked them to self-exclude me because of addiction they did it after hours...I have lost this money again I say because of addiction...I ask them for the money back.....first time they told me we are not entitled to it... the second time the manager told me to tell your problem once more in your email so we can process it... I told them as it really is I have a serious survival problem to get my money back.. here and almost a month later they haven't answered me at all...

Είναι απαράδεκτο αυτό το casino..😡😡😡 του ζήτησα να μου κάνουν αυτοαποκλεισμο λόγο εθισμόυ το έκαναν μετά από ώρες...έχω χάσει αυτά τα χρήματα ξανά λέω λόγο εθισμόυ...τους ζητάω πίσω τα χρήματα..... πρώτη φορά μου είπανε δεν τα δικαιούμε... δεύτερη φορά με είπε ο διευθυντής ότι πες το πρόβλημα σου για ακόμα μια φορά στο email σου για να το επεξεργαστουμε...τους είπα όπως είναι πραγματικα έχω σοβαρό πρόβλημα επιβίωσης να μου επιστρέψουν τα χρήματα..εδώ και έναν μήνα κοντά δεν με έχουν απάντηση καθόλου...

Dear Panagiotis2728,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible gambling section and I found this:

"Self-exclusion request: you can contact Support Service Team via e-mail: support@boaboa.com, and we will close your account within next 24 hours. It's the player's responsibility to notify BoaBoa of any other accounts the player might have and promise not to open any other accounts. BoaBoa will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. BoaBoa cannot be held accountable for potential losses on other accounts;"

Could you, please, forward me the self-exclusion requests which you sent to the casino? My email address is kristina.s@casino.guru.

Do I understand correctly that your account has been blocked successfully? How long did it take for the casino to block your account?

Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made a second account.... I also told you that this has been blocked due to addiction after my request.. but they were late....

Δεν έχω κάνει δεύτερο λογαριασμό.... επίσεις σας είπα ότι έχει γίνει αυτό αποκλεισμός λόγο εθισμόυ μετά από το αίτημα μού..αλλά άργησαν....

Thank you for your reply, Panagiotis2728. Could you please get back to my initial reply and provide all the required information?

Of course, Christina, I'm sending it to you right away. I don't remember the time, I'm honestly talking to you. I made the request for self-exclusion due to addiction through the live chat they have

Φυσικά κ Χριστίνα σας το στέλνω αμέσως.δεν θυμάμαι τον χρόνο ειλικρινα σας μιλάω.εκανα το αίτημα αυτοαποκλεισμου λόγο εθισμόυ μέσω του live chat που έχουν

Do I understand correctly that your account was closed in a matter of hours after sending the request?

If I remember correctly the other day yes.

Αν θυμάμαι σωστά την άλλη ημέρα ναι.

Panagiotis2728, I am sorry, but it is very common that it can take a few days to process the self-exclusion requested via email. In reality, it may take up to 3-4 business days to be processed depending on which day you requested it. Since your account was blocked within a reasonable time frame, I am afraid that at this point, there is not much more we could do.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you in advance for your understanding.

Dear Panagiotis2728,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't need anything else.thanks

Δεν χρειάζομαι τίποτα άλλο.ευχαριστω

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.