Poštovani sus4567,
Dobio sam dodatne detalje i dokaze koji podržavaju tvrdnje i odluku kazina. Sada je jasno zašto ste izbegli da odgovorite na većinu pitanja u mom prethodnom postu.
Nakon prikupljanja svih potrebnih informacija i detalja, ovu žalbu zatvaramo kao neopravdanu zbog kršenja pravila i uslova kazina – višestruki računi i zloupotreba bonusa (bonusi bez depozita). Zabranjeno je korišćenje više od 1 bonusa po korisniku. Osporeni dobici su akumulirani sa bonusom bez depozita koji je korišćen na drugom povezanom nalogu i stoga se smatraju nevažećim.
Što se tiče vaših naloga - onaj koji je povezan sa adresom e-pošte e****** 60@gmail.com trebalo je da bude zatvoreno, a registrovano na mejl go********** 4@cmheia.com (sporni) treba da ostane aktivan, međutim, bez nevažećih dobitaka zarađenih kao rezultat kršenja pravila bonusa.
Kazino je postupio ispravno iu skladu sa svojim uslovima.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Hvala Canada777 Casino timu na pružanju informacija i na njihovoj saradnji tokom procesa.
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear sus4567,
I have been provided with further details and evidence supporting the casino's claims and decision. Now it is clear why you avoided answering most of the questions in my previous post.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse (no-deposit bonuses). It is prohibited to use more than 1 bonus per user. The disputed winnings were accumulated with a no-deposit bonus that was used on another linked account, and thus are considered invalid.
As for your accounts - the one associated with the email address e******60@gmail.com should have been closed, and the one registered with the email go*******4@cmheia.com (the disputed one) should remain active, however, without the invalid winnings earned as a result of the bonus rules violation.
The casino acted correctly and in accordance with its terms and conditions.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thanks to the Canada777 Casino Team for providing information and for their cooperation during the process.
Best regards,
Branislav, Casino.Guru
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