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Money deducted from my bank account but not credited to casino

Dear salmansurat62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

But why my money deducted from bank so who is responsible, I mad transfer to casino I don't know the provider or middle man

Thank you for your reply, salmansurat62. Unfortunately, I don't know what payment method you used to make a deposit, but if you used a bank transfer, for example, you should contact your bank.

I used upi payment like online transfer, successfully deducted from my account

Ok, so please contact UPI and ask them to investigate the lost funds. Then, please forward us an official statement (a letter or an email) from UPI with the result of the investigation. After that we will be able to move forward with this complaint. Thank you in advance for your understanding.

Upi said they had completed payments, now casino saying that I have to wait till 9th August

Could you please forward me the communication between you and Upi? Also, please forward me all the relevant communication between you and the casino. My email address is kristina.s@casino.guru. Thank you in advance.

Ok I have

Ok mam

I sent you email already

salmansurat62, I have not received communication between you and UPI. Nonetheless, I would recommend that you follow the casino's instructions and wait a few more days. Most of the lost deposits are sooner or later automatically returned back to the player's bank account, or credited to the casino account.

So let's give it a few more days, and if there is no development, we will intervene. Please, let us know if there is anything new in the meantime. Thank you for your patience.

Ohk no problem I'm waiting

Still didn't credited to my account today is 9th August they told me that they will credited today

Hello madam they are not doing further processing I'm still waiting for your answer.

Hey reply what are you doing atleast reply that you can't do nothing

Please understand that we do not offer 24/7 service and I didn't reply as we also have days off. Thank you very much for your consideration.

Have you already contacted the casino to inform them that your deposit has not been returned as they suggested in the email communication?

If there is any other following communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

Okay I will

Dear salmansurat62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They are not taking responsibility, who will payback my lost deposit

salmansurat62, in order to proceed with this complaint, I would like to ask you to provide this information:

• deposit receipt (screenshot from the payment method or bank statement showing the missing deposit),
• an official statement (a letter or an email) from your bank or payment provider UPI regarding this situation since I still have not received this,
• a screenshot of the deposit/cashier history,
• and the latest communication between you and the casino (all conversations that took place after the suggested waiting time period).

You can forward everything to kristina.s@casino.guru, or alternatively, post it here. Thank you in advance.

My bank raise charge back but beneficiary bank rejected it, reason money credited to casino . Casino is culprit

Was your deposit returned back to your bank account?

Yes it was

Thank you for your confirmation. Since your deposit was returned back, we will now consider this complaint resolved. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.