Zdravo Katarina,
Zdravo AggiOD24,
Nadam se da ste dobro i bezbedni
Imajte na umu da sam se obratio našem odeljenju za bankarstvo i raspitivao se o statusu verifikacije vašeg računa.
Kao što ste pomenuli, početni dokumenti koje ste dostavili nisu mogli da se koriste za finalizaciju procedure verifikacije s obzirom na to da selfi (fotografija vas) sa ličnom kartom nije bio dovoljno jasan i detalji na fotografiji nisu bili vidljivi. Dana 31. maja, istog dana kada je korisnik prvi put predao svoja dokumenta, naše odeljenje za bankarstvo ju je odmah obavestilo o zahtevima za fotografiju. Od tada je korisnik više puta dao istu fotografiju iako je izričito zatražena nova.
Poslednji odgovor je poslat pre 8 dana i podeliću e-poštu ovde.
pre 8 dana (čet, 20. jun 2024. u 09:24)
Nadam se da ste dobro i bezbedni.
Da li biste, molim vas, poslali novi selfi držeći ličnu kartu sa svim vidljivim detaljima?
Molimo Vas za razumevanje ovih zahteva.
U obavezi smo da zaštitimo vas i vaše lične podatke kako bismo vam omogućili da igrate bezbedno i da na siguran način isplatite svoje dobitke.
Srdačan pozdrav,
Zoe
Banking Ektreme
Trenutno nalog još uvek nije verifikovan i čim korisnik pruži novu, jasnu fotografiju na kojoj drži ličnu kartu, postupak verifikacije može biti završen.
Hvala vam na razumevanju i ako su vam potrebne dodatne informacije, ne ustručavajte se da nas kontaktirate.
Srdačan pozdrav,
Luke Nevman
Casino Ektreme Management
Hello Katarina,
Hello AggyOD24,
I hope you're well and safe
Please note that I have reached out to our Banking Department and inquired about the status of your Account Verification.
As you have mentioned, the initial documents you submitted could not be used to finalize the Verification procedure given that the selfie (photo of yourself) holding your ID was not clear enough and the details on the photo were not visible. On May 31st, the same day the user submitted her documents for the first time, she was promptly informed of the requirements for the photo by our Banking Department. Since then, the user provided the same photo multiple times even though she was explicitly asked for a new one.
The latest reply was sent 8 days ago and I'll share the e-mail here.
8 days ago (Thu, 20 Jun 2024 at 9:24 AM)
Hope that you are well and safe.
Would you please send new selfie holding your ID with all details visible?
We kindly ask for your understanding of these requirements.
We are obliged to protect you and your personal data in order to enable you to play safely and to pay off your winnings in a secure way.
Kind Regards,
Zoe
Banking Extreme
At the moment, the account is still unverified and as soon as the user provides a new, clear photo of herself holding her ID, the Verification procedure can be completed.
Thank you for your understanding and should any additional information be required, please do not hesitate to contact us.
Kind Regards,
Luke Newman
Casino Extreme Management
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