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Several amounts were debited from my account but not credited to my player account, I have submitted account statements where after 100% you can see that the money was debited but according to the history it was not credited to my account sayings

Es wurden mehrer beträge von meinen konto abgebucht aber nicht auf mein spielerkonto gutgeschrieben ich habe kontoauszüge vorgelegt wo nach man 100% sieht das das geld abgebucht wurde aber laut history nicht auf mein konto gutgeschrieben wurde.nach langen hin und her wurde ich immer mit den gleichen sprüchen abgewimmelt

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.