Igrao sam 3 turnira za koje sam deponovao $70 USD jer sam imao dovoljno novca da igram i kupim sledeći turnir PRE nego što sam dobio bilo kakav dobitak sa svakog prethodnog turnira i još uvek sam imao preostali depozit koji je na kraju trebalo da bude opkladen u kazinu ako zatražio, ali umesto toga moj poslednji dobitak od 150 USD je konfiskovan govoreći mi da sam prekršio pravilo koje glasi:
„Dobitci sa prethodnog turnira se ne mogu iskoristiti za kupovinu drugog slot turnira. Dobici na turnirima koji su generisani sa prethodnog turnira biće poništeni"
evo linka do pravila kazina:
https://vvv.criptoreels.com/terms-of-use/
Ušao sam u istoriju svog naloga i potvrdio da u skladu sa vremenom i pravilima kazina nikada nisam kupio na sledećem turniru koristeći prethodne pobede na turnirima jer sam uvek kupovao sledeći turnir pre nego što sam dobio novčanu nagradu sa prethodnog turnira, umesto toga Imao sam ostatak novca na svom računu i to je ono što sam koristio.
tako da sam kontaktirao blagajnika kazina putem e-pošte i oni stalno daju isti odgovor da sam prekršio pravilo, i to je to. Čak i kada sam im poslao precizne brojeve prema istoriji naloga i moji brojevi se poklapaju, a oni su mi poslali različite iznose koji se uopšte ne poklapaju.
molim vas pomozite!!
vaš veran kupac
Dralililopez
I played 3 tournaments which for I deposited $70 USD for I had enough money to play and buy the next tournament BEFORE I received any winnings from each previous tournament and I still had leftover deposit that at the end should’ve been wagered in the casino if requested, but instead my last winning of $150 USD was confiscated telling me that I broke the a rule that states as follows:
"Winnings from a previous tournament cannot be used to buy into another slot tournament. Tournament winnings that are generated from a previous tournament will be voided"
here is the link to the casino rules:
https://www.cryptoreels.com/terms-of-use/
So I went into my account history and i confirmed that according to the timing and rules of the casino I never bought-in the next tournament using previous tournament wins because I always bought the next tournament before receiving the prize money from the previous tournament, instead I had leftover deposit money in my account and that’s what I used.
so I had contacted the casino cashier by email and they keep on giving the same answer over and over that I broke the rule, and that’s it. Even when I sent them the precise numbers according to the account history and my numbers match and they have sent back different amounts that don’t match at all.
please help!!
your loyal customer
Dralililopez
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