Igrač iz Australije izjavljuje da je kasino namerno previdio njegove pokušaje da zatvori račun dok sve nije izgubio.
Igrao sam s ovim kockarnicom. Loš sam problem kockanja. Izgubio sam 3500 u samo nekoliko sati. O tome sam obavijestio kasino o kojem imam dokaze o navedenom pitanju kockanja, na koje je kasino odgovorio nekoliko minuta kasnije. Potom sam nastavio gubiti dodatnih 1000 USD nakon toga, sve dok nisam izgubio sve i zapravo prestao igrati, moj račun je tada zatvoren s potvrdom da je e-mail razlog zbog kojeg je moj račun zatvoren. U njihovim pravilima
i registar kaže da će se račun zatvoriti na neodređeno vrijeme nakon što su o njima obaviješteni problemi s kockanjem
zašto mi je bilo dopušteno da deponiram još 5 puta nakon toga, sve što sam bio u komunikaciji s njihovim „upravljanjem računom" i nastavio da gubim račun, nije zatvoren tek kasnije. Kad sam kontaktirao kockarnicu, tada su mi rekli da je pokrenuta istraga i da će mi se vratiti iako sam im poslao sav dokaz nakon nekoliko dana, a opet sam ih kontaktirao na isti
e-mail je odgovorio Upravo sam primio ove informacije i samo idem dalje i obilazim ovaj kasino vrlo je neprofesionalno, a još uvijek nisam čuo da je itko imao pobjedu od njega samo gubitke vrlo neprofesionalne i nepristojne ne bih preporučio.
I played with this casino I have a bad issue gambling I lost 3500 in a matter of hours I notified the casino of which I have proof of about said gambling issue to which the casino responded minutes later . I then went on to loose a further $1000aud after that it wasn’t until I had lost everything and actually stopped playing that my account was then closed with confirmation that said email was the reason my account was closed . In their rules
and regs it states that account is to be closed indefinitely once they have been notified of a gambling problem so
why was I allowed to then deposit a further 5 times after that all of which I was in communication with their "account management " and continued to loose my account was not closed until later . When I have contacted the casino they have then said that a investigation was started and they would get back to me even though I sent them all the proof after days of nothing I contacted them again to which the same
email responded I have just received this information and just go round and round this casino is very unprofessional and I still have not heard of anyone having a win from it just losses very unprofessional and rude would not recommend.
Dragi James,
Hvala vam puno na podnošenju žalbe. Žao mi je što čujem za vaše negativno iskustvo. Možete li pojasniti da li ste pokušali jednostavno zatvoriti svoj račun određeno vrijeme ili se trajno isključiti iz kazina? Samoisključivanje treba odobriti odmah, međutim, zatvaranje računa treba neko vrijeme da se obradi. Da li sam dobro razumio da ste poslali e-mail u kasino u vezi sa vašim zahtevom? Pošaljite ga na petronela.k@casino.guru . Uz to, iz prenošenog razgovora shvatio sam da ste sredstva položili na svoj račun na nečijoj drugoj kartici? Ako se to dogodilo, vlasnik kartice mora zatražiti povrat depozita. Obećavam, potrudit ćemo se da vam pomognemo da riješite ovo pitanje što je prije moguće. Unaprijed hvala na odgovoru.
Srdačan pozdrav,
Petronela
Dear James,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify if you have tried to simply close your account for a certain period or to self-exclude yourself from the casino permanently? The self-exclusion should be granted immediately, however, account’s closure needs some time to be processed. Do I understand it correctly that you have sent an email to casino regarding your request? Please forward it to petronela.k@casino.guru. Additionally, from the forwarded conversation I understood, that you have deposited funds in to your account with someone else’s card? If this is what’s happened, then the owner of the card needs to request the deposits to be refunded. I promise, we will do our best to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Samo isključivanje Pustio sam ih tako da račun bude zatvoren ne Rekao sam da je dodatna stvar da se račun zatvori zbog toga što sam znao da ću nastaviti kockati i pokušavao sam sve, a nakon što sam ih obavijestio o problemu prema njihovom pravila bi ga trebalo isključiti, ali nije tako. Pokušao sam reći da to nije bila moja kartica, a to čak nije uspjelo niti sam pokušao komunicirati s kasinom, a ne pomažu u najmanji
Self exclusion I let them know so the account would be closed no I said that as a extra thing for the account to be closed because of because I knew I would keep gambling I was trying everything and after letting them know about the problem as per their rules it should of shut down but it wasn’t so I tried to say it wasn’t my card which it actually was and that didn’t even work either I have tried to communicate with the casino and they have not be helpful in the slightest
Hvala puno Jamesu na pružanju svih potrebnih informacija. Sada ću proslijediti vašu žalbu mom kolegi Jožefu koji će vam biti na raspolaganju. Želim vam puno sreće i nadam se da ćemo u skoroj budućnosti riješiti svoj problem.
Thank you very much James for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Dragi James i Casino Guru tim,
Proces zatvaranja računa za igre odvija se kroz korisničku podršku u Live Chat-u. Igrač je o problemu obavijestio menadžera i tražio da mu zatvori račun 27. aprila u 10:26 sati po UTC. Dok je James komunicirao sa menadžerom, a ne korisničkom podrškom, rekao je sljedeće: "Molim vas, izgubio sam sve što imam djecu. Imam loš problem, gamblin molim vas, to je sve što imamo". Nekoliko minuta nakon ove poruke menadžer je zahtjev prenio u odjel za korisničku podršku radi zatvaranja računa. Iako je igrač zatražio da zatvori račun za igranje, nastavio je da razgovara sa menadžerom koji je slao puno različitih poruka i istovremeno vršio depozite i klađenja. Čim je korisnička podrška obradila zahtjev, račun je zatvoren. Proces je trajao oko 45 minuta.
Pretpostavljamo da je igrač nastavio igrati i kladiti namjerno, kako bi zatražio povrat novca u slučaju da izgubi svoje depozite. Takođe je nastavio slati puno poruka koje nisu bile povezane sa zatvaranjem računa kako bi odvratili menadžera od situacije.
Na osnovu gore navedenih činjenica povraćaj novca nije moguć.
S poštovanjem,
VIP menadžer u kasinu GunsBet
Dear James and Casino Guru Team,
The process of closing gaming accounts does through the customer support in the Live Chat. The player informed the manager about the issue, and asked to close his account on 27th of April at 10:26 a.m. according to the UTC. While James were communicating with a manager, not customer support, he said the following: "Please, I've lost everything I have children I have bad problem gamblin please that was everything we have". In a few minutes after this message the manager transferred the request to the customer support department for account closure. Despite the fact that the player requested to close his gaming account, he continued to chat with the manager sending a lot of different messages, and making deposits and bets at the same time. As soon as the customer support processed the request, the account was closed. The process took about 45 minutes.
We assume that the player kept on playing and making bets intentionally, in order to request a refund in case of losing his deposits. He also continued to send a lot of messages that were not related to account closure to distract the manager from the situation.
Based on the facts mentioned above the refund is impossible.
Sincerely,
VIP Manager at GunsBet Casino
Casino Gunsbet nastavio me puštati da igram nakon što sam im otkrio problem s kockanjem, tek kad sam sve izgubio i prestao bolje da je račun tada bio zatvoren. Podrška menadžera / kupaca bez obzira na to da je kazino bio svjestan problema i nastavio me puštati da nastavim sa igranjem. Ljudi s problemima s kockanjem ne prestaju i dalje se klade da gube gubitak za koji pretpostavljam da je kasino vrlo svjestan loših napora kockarnice. Siguran sam da je menadžer jednostavno zanemario zatvaranje računa i to je njihov loš izgovor. Kazino Gunsbet je šala.
Gunsbet casino continued to let me play after I had disclosed the gambling issue to them it was only once I had lost everything and stopped better that the account was then closed . Manager / customer support regardless the casino was made aware of the issue and continued to let me keep playing,. People with gambling issues don’t stop they keep betting chasing the loss which I assume the casino is very aware of poor effort by the casino I’m sure the manager just neglected to close the account and this is their poor excuse . Gunsbet casino is a joke .
Dragi tim Casino Guru-a,
Igrač je namjerno slao puno različitih poruka e-pošte, koje nisu bile povezane sa situacijom, i igrao se u vrijeme ove komunikacije. Uvjereni smo da je to učinjeno u namjeri da se menadžeru skrene pozornost sa njegovog računa. Igrač je takođe pokušao prevariti menadžera obavještavajući da kartica koju je koristio ne pripada njemu. Bilo je puno poruka s takvim neistinitim podacima koje su poslane u svrhu da se upravitelj makne od problema. Tako je u isto vrijeme kada je menadžer odgovarao na te poruke e-pošte i pružao igraču informacije iz pravila, nastavio igrati čak i nakon što je zatražio da zatvori račun.
Zahtjev za zatvaranje računa upućen je odgovarajućem odjelu, a zatvoren je za manje od sat vremena.
Srdačan pozdrav,
VIP menadžer u kasinu GunsBet
Dear Casino Guru Team,
The player intentionally was sending a lot of different emails, that were not related to the situation, and was playing at the time of this communication. We are convinced that it was done in a purpose to distract the manager from his account. The player also tried to fool the manager informing that the card he used does not belong to him. There were a lot of messages with such false information which were sent in a purpose to lead the manager away from the issue. So at the same time when the manager was responding to those emails, and providing the player with information from the rules, he continued to play even after he asked to close the account.
The request for account closure was sent to the appropriate department, and it was closed in less than an hour.
Best regards,
VIP Manager at GunsBet Casino
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo u slučaju da ne pružite tražene podatke u zadanom roku, odbiti vašu žalbu.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Nažalost, prisiljeni smo odbiti ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Stoga nismo u mogućnosti nastaviti s daljnjom istragom niti predložiti moguća rješenja.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.