Poštovani bevansaunders89,
Hvala vam što ste nam se obratili.
Želeli bismo da ponovo razmotrimo vašu žalbu, jer smo pojasnili da povlačite na bankovni račun. U skladu sa zahtevima banke, igrači moraju da budu verifikovani, a za to je potrebno obezbediti ili ličnu kartu/pasoš ili vozačku dozvolu.
Iako ste dostavili dokaz o starosti, koji ne može poslužiti kao međunarodna lična karta, kada dostavite jedan od navedenih dokumenata, moći ćemo da nastavimo sa vašim povlačenjem.
Iskreno se izvinjavamo zbog kašnjenja u rešavanju vaše žalbe. Imajte na umu da smo posvećeni rešavanju ovog problema i da vam pomognemo na svakom koraku.
Srdačan pozdrav, HellSpin Casino
Dear bevansaunders89,
Thank you for reaching out to us.
We would like to reassess your complaint, as we have clarified that you are withdrawing to a bank account. As per the requirements of the bank, players need to be verified, and this necessitates providing either an ID/passport or driving license.
While you have provided proof of age, which cannot serve as an international ID, once you provide one of the mentioned documents, we will be able to proceed with your withdrawal.
We sincerely apologize for the delay in addressing your complaint. Please know that we are committed to resolving this issue and assisting you every step of the way.
Best regards, HellSpin Casino
Automatski prevedeno: