Zdravo. Veronika,
nakon mog prvog povlačenja, učitao sam sve potrebne dokumente koje su tražili. Oni su to odobrili. Debitna kartica, bankovni podaci, lična karta, račun za komunalne usluge za potvrdu adrese Ne mogu da se setim ostalog, ali sam podneo sve što su tražili i oni su odobrili. Dakle, bio je u mogućnosti da glatko vrši povlačenja i depozite. Juče sam deponovao ukupno $850 i osvojio sam $2373. Pokušao sam da podignem 2100 dolara. Odbijeno je. Ponovo sam pokušao 2000 dolara, i dalje je odbijen i pokušao sam da ga razbijem u malim iznosima od 700 i 600 dolara, verujem. Još uvek odbijen odmah. Odlučio sam da kontaktiram podršku za ćaskanje. Rekli su mi da moram da otpremim dokaz o depozitu, što traje 24 sata da moja banka ažurira moje nedavne transakcije. Nisu čak ni objasnili zašto, samo su mi poslali linkove do njihovih uslova. Stalno vraćaju novac na moj račun na sajtu. Kao da pokušavaju da te nateraju da igraš i igraš dok ne izgubiš sve. Uspeli su jer sam 6 sati kasnije ponovo igrao i nijednu utakmicu nisam dobio. Ne mislim da je to legalno.
Razumem da oni mogu tražiti dodatna dokumenta, ali ovaj zahtev je trebalo da bude urađen da nisu
zadovoljan početnim dokumentima koje sam poslao. Poslao sam, otpremio sve dokumente koje su tražili prilikom registracije i oni su to odobrili i verujem da imaju pažljivu proveru ovoga.
A njihovi uslovi i odredbe ne govore da mogu tražiti dodatne dokumente kad god igrači osvoje nešto novca i pokušaju povlačenje.
Podneo sam neophodnu dokumentaciju i oni su je overili i odobrili u trenutku kada su me pitali.
Oni mogu da vide na mom nalogu da sam pokušao da se povučem sa 4 pokušaja. Moj nalog je verifikovan i koristio sam sve vreme iste podatke o banci i kartici (nikad promenjeni).
molim vas pomozite mi.
Hi. Veronika,
upon my first withdrawal, i uploaded all the necessary documents they asked. They approved it. Debit card, bank details, ID, utility bill to confirm address I cant remember the rest but I have submitted everything they asked and they have approved. Hence, was able to make withdrawals and deposits smoothly. Yesterday i deposited total of $850 and i won $2373. I attempted to withdraw $2100. It got rejected. I again tried $2000 it still got rejected and i tried to break it in small amounts $700 and $600 i believe. Still rejected instantly. I decided to contact chat support. They told me i need to upload proof of deposit, which takes 24hrs for my bank to update my recent transactions. They did not even explain why, they just send me links to their terms and condition. They keep putting the money back to my site account. Its like they try to make u play and play til u lose it all. They succeded because 6 hours later, i played again and not a single game i won. I dont think thats legal.
I understand that they may ask for additional documents but this request should have been done if they were not
satisfied with the initial documents i sent. I submitted, uploaded all documents they asked upon signinv up and they approved it and i believe they do have meticulous checking on this.
And their terms and condition did not say they can ask additional documents anytime the players wins a bit of money and make withdrawal attempt.
I have submitted necessary documents and they have verified it and approved it at the time they asked me.
They can see in my account i tried to withdraw with 4 attempt. My account is verified and have used the whole time same details of bank and card (neverchanged).
please help me.
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