Deponovano 200 dolara, igrao se kao regularno (igrao sam u ovom kazinu ranije, bilo je odlaganje isplata, ali su bili manji iznosi i nikada nije trebalo više od 24 sata da budu odobreni).
Imajte na umu da moj nalog nikada nije verifikovan ID-om.
Nastavljajući, osvojio sam oko 2,5 hiljada dolara na igrici, pokušao da podignem 200 dolara i to mi je uspelo. Pokušali su da povuku ostatak i odjednom im je potrebna potvrda administratora.
Premotajte unapred više od nedelju dana (od 7. septembra prošlo je oko 11-12 dana od mog prvobitnog povlačenja) niko ne odgovara na moje imejlove, niko ne odgovara na moje razgovore uživo (sakupljeno je preko 20 tiketa i oni me potpuno zafrkavaju).
Tražili su ličnu kartu i račun nekoliko dana nakon mog početnog povlačenja, koji sam odmah dao. Agent je poslao 1 kopiju zalepljene poruke i nije čak ni odgovorio na moje pitanje u vezi sa vremenskim okvirom za pregled mojih dokumenata, a zatim me ostavio na „viđeno" 🙂
Još uvek imam pristup svom nalogu, imajte na umu da sam otkazao svoje početno povlačenje (u nadi da ću povući manje iznose bez potvrde administratora). Očigledno to nije uspelo jer su mi potpuno zaključali nalog. Sav moj novac je trenutno na čekanju za višestruka povlačenja (900, 900, 400, još nekoliko stotina).
Imam slike i snimak ekrana + transkripte karata za podršku. Javite mi ako vam treba nešto konkretno i rado ću to otpremiti.
Deposited $200, played as regular (I have played on this casino before, had withdrawals be delayed but they were lower amounts and never took more than 24 hours to be approved).
Note that my account was never ID verified.
Continuing, I won around $2.5K on a game, tried to withdraw $200 and that came through. Tried to withdraw the rest and suddenly they require admin confirmation.
Fast forward over a week (as of 7 September it has been around 11-12 days since my initial withdrawal) nobody is replying to my emails, nobody is replying to my live chats (raised over 20 tickets and they are outright ghosting me).
They asked for ID and a bill a few days after my initial withdrawal, which I provided instantly. The agent sent 1 copy pasted message and did not even reply to my question regarding a timeframe for the reviewal of my documents, then proceeded to leave me on "seen" 🙂
I still have access to my account, please note that I cancelled my initial withdrawal (in the hopes of withdrawing smaller amounts at a time without the admin confirmation). Obviously that did not work because they have completely locked my account. All of my money is currently pending in multiple withdrawals (900, 900, 400, couple more hundred).
I have pictures and screen recording + support ticket transcripts. Let me know if you need anything specific and I will gladly upload it.
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