The player from Lithuania won 70k, but his account was subsequently closed. The casino didn't respond to his messages, and the reason for the account closure was unclear. The player didn't complete the account verification due to the casino's lack of response. He played the casino game "Space Xy," and his account was created on 2024-03-02. His winnings were accumulated with a deposit bonus of 20 EUR. The player was willing to accept a lower amount of 2k EUR due to his urgent need for funds. The casino claimed that the player's winnings were a result of a display issue and not actual winnings. Additionally, the casino accused the player of breaching their terms by having multiple accounts. However, the casino failed to provide evidence of the technical error or the alleged multiple accounts. We were forced to close the complaint as 'unresolved' due to insufficient evidence. The player was advised to contact the Gaming Curaçao Authority for further assistance. We later reopened the complaint and were provided with the evidence of technical glitch from the casino. The complaint was subsequently rejected.
Igrač iz Litvanije je osvojio 70 hiljada, ali mu je račun naknadno zatvoren. Kazino nije odgovorio na njegove poruke, a razlog za zatvaranje računa je bio nejasan. Igrač nije završio verifikaciju naloga zbog nedostatka odgovora kazina. Igrao je kazino igru „Space Ksi“, a njegov nalog je kreiran 2024-03-02. Njegov dobitak je akumuliran uz depozit bonus od 20 EUR. Igrač je bio spreman da prihvati niži iznos od 2k EUR zbog hitne potrebe za sredstvima. Kazino je tvrdio da su dobici igrača rezultat problema sa prikazom, a ne stvarnih dobitaka. Pored toga, kazino je optužio igrača da je prekršio njihove uslove tako što ima više naloga. Međutim, kazino nije dostavio dokaze o tehničkoj grešci ili navodnim višestrukim računima. Bili smo primorani da zaključimo žalbu kao „nerešenu“ zbog nedovoljnih dokaza. Igraču je savetovano da kontaktira Upravu za igre na sreću za dalju pomoć. Kasnije smo ponovo otvorili žalbu i dobili smo dokaze o tehničkom kvaru iz kazina. Žalba je naknadno odbijena.
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