Hvala vam na brzom odgovoru! Moj nalog je verifikovan 7. maja. 
Igrao sam na 240% Highvai Bonusa bez maksimalne gotovine. 
Kada sam prvi put podneo tu žalbu, izjavio sam da nisam u mogućnosti da pristupim istoriji klađenja da bih je uporedio sa izveštajem koji mi je poslat e-poštom. Međutim, činilo se da je to bila privremena greška. Od tada sam mogao sam da pretražujem istoriju i sada mogu da dokažem da su informacije koje se prikazuju u toj istoriji netačne.
Istorija klađenja ovde se slaže sa onim što je prikazano u izveštaju. Međutim, postoji nesklad koji ranije nisam primetio. Pogledajte kolonu Stanje. Ta kolona prikazuje završni bilans nakon završetka svake utakmice. Na primer, nakon ruke #1864278657, druge od dna, možete videti da nakon opklade od 25 dolara i pobede od 25 dolara na ruci Jacks or Better (više ruku), stanje ostaje nepromenjeno u odnosu na stanje nakon prethodne ruke . U ruci iznad toga, nakon opklade od 25 dolara i pobede od 35 dolara, saldo se povećao za 10 dolara.
Ako nastavite da pratite naviše odatle, možete videti da je nakon sledeće opklade od 25 dolara i pobede od 20 dolara, saldo pao za 5 dolara, a zatim nakon opklade od 50 dolara i pobede od 40 dolara, saldo se smanjio za... još jedan $5.
Tako je. Prema istoriji klađenja, na ruci #1864280643, nakon opklade od 50 dolara i pobede od 40 dolara, stanje se smanjilo samo za 5 dolara, sa 10.117,53 dolara na 10.112,53 dolara. Pošto se ova istorija klađenja slaže sa izveštajem poslanim e-poštom koji sam dobio, ako pogledate, moći ćete da vidite da je za hiljade ruku ovo bio JEDINI put kada se čini da je promena bilansa netačna. A „greška" se posle toga nastavlja, sve do sadašnjosti.
Ovde postoji samo jedan zaključak koji ima smisla. Stvarna opklada i dobitak iz te ruke su bili isti kao i za prethodnu ruku, opklada od 25 dolara i pobeda od 20 dolara. Ili greškom ili izmenom, ta dva broja su udvostručena, samo za tu jednu ruku. Kao što sam ranije rekao, ovo je JEDINA opklada od preko 25 dolara koja postoji u čitavoj istoriji klađenja.
Poslednji put kada me je neko iz Highvai Casina kontaktirao juče ujutru. To je bila e-pošta u kojoj je poslat izveštaj o istoriji ruku i u kome sam optužen da sam prekršio T&C klađenjem iznad maksimalno dozvoljenog iznosa od 25 dolara na kartaške igre, koji je poslao neko iz odeljenja za finansije. Nisu im odgovorili na moju e-poštu.
Ako je ova greška u istoriji klađenja bila greška, ili ako je izmenu izvršio nevaljali zaposleni koji je delovao sam, onda bih očekivao da će odgovor menadžmenta kazina biti trenutno izvinjenje zbog lažnog optuživanja da sam prekršio pravila, vraćanje mog stanje i ubrzanu uslugu bilo kakvih zahteva za povlačenje.
Thank you for the swift reply! My account was verified on May 7th.
I was playing on a 240% Highway Bonus with no max cashout.
When I first submitted that complaint, I stated that I was unable to access the betting history myself to compare it to the report that was emailed to me. However, that appeared to be a temporary glitch. I have since been able to search the history myself, and I can now prove that the information being shown in that history is incorrect.
The betting history here does agree with what was shown in the report. However, there is a discrepancy that I did not notice before. Take a look at the Balance column. That column shows the ending balance after the conclusion of each game. For instance, after hand #1864278657, the second from the bottom, you can see that after a $25 bet and a $25 win on a hand a Jacks or Better (multi-hand), the balance is unchanged from the balance after the previous hand. In the hand above that, after a $25 bet and a $35 win, the balance increased by $10.
If you keep following upward from there, you can see that after the next bet of $25 and a win of $20, the balance went down by $5, then after the bet of $50 and win of $40, the balance decreased by... another $5.
That's right. According to the betting history, on hand #1864280643, after a wager of $50 and a win of $40, the balance only decreased by $5, from $10,117.53 to $10,112.53. Since this betting history agrees with the emailed report that I was given, if you go through you will be able to see that for thousands of hands, this was the ONLY time that the change in balance appears to be incorrect. And the "error" carries forward after that, all the way to the present.
There is only one conclusion here that makes sense. The actual wager and win from that hand were the same as for the previous hand, a $25 bet and a $20 win. Through either a glitch or alternation, those two numbers were doubled, for only that one hand. As I stated before, this was the ONLY bet of over $25 that exists in the entire betting history.
The last time anyone from Highway Casino contacted me was yesterday morning. That was the email in which the hand history report was sent and in which I was accused of breaking T&C by betting above the $25 maximum allowed on card games, which was sent by someone in the finance department. They have not replied to my email back to them.
If this error in the betting history was a glitch, or if the alteration was done by a rogue employee acting alone, then I would expect the response by casino management would be an immediate apology for falsely accusing me of breaking the rules, reinstatement of my balance, and expedited service of any withdrawal requests.
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