Bio sam džet kockar 2022. i doživotno sam se isključio jer sam imao veliki problem sa kockanjem, izgubio sam više od 30 hiljada i morao sam da bankrotiram.
Pokušao sam da ponovo otvorim svoj nalog i svaki put kada mi je agent za ćaskanje rekao da je to nepovratna procedura i da ne mogu ponovo da igram na njihovom sajtu, pa sam u januaru 2023. otvorio nalog sa drugom adresom e-pošte.
Igrao sam i pobedio i prilikom povlačenja razgovarao sam sa agenticom Dianom radi provere, ona je uz moje podatke videla da sam već imao nalog koji sam samoisključio, ipak je prihvatila da ja čuvam svoj nalog što nikada nije trebalo da se desi pošto sam pomenuo je moje probleme sa igranjem kada sam zatvorio svoj prvi nalog.
Smatram da JET ima odgovornost u ovakvoj situaciji i u mom slučaju nisu poštovali uslove svog osnivanja dajući mi ovaj izuzetak jer me je to i dalje mnogo koštalo.
U svetlu događaja, trebalo je da zatvore ovaj novi račun i da mi vrate depozit.
Juče, 8. maja, nisam mogao da ne igram i ipak sam deponovao 1500 koje želim da vratim.
Moj nalog je ponovo zatvoren doživotno. Želim da budem nadoknađen za juče uplaćene depozite, jer ništa u ovoj situaciji nije legitimno prema meni i to nikada ne bi trebalo da se desi da je kazino poštovao svoja pravila.
Pokušavaju da se opravdaju činjenicom da nikada ranije ne bih spomenuo svoje probleme kada imaju istoriju onlajn ćaskanja, a posebno mojih gubitaka.
Odbijaju da čuju šta imam da kažem i brane se da me nisu terali što je tačno, ali koja je svrha njihove politike ako je ne poštuju?
Kazina i dalje imaju određenu odgovornost i odbijaju da mi daju istoriju ćaskanja jer dobro znaju da bih dobio slučajeve sa svojom bankom sa kojima mogu da otvorim povraćaj sredstava.
Ja sa svoje strane jednostavno tražim odštetu od 2500,00 za štetu koju sam od njih pretrpeo, što je minimalno u odnosu na sve što sam izgubio.
Očigledno je da sam se deponovao svojom voljom i da imam deo odgovornosti, takođe kažu da promovišu odgovorno igranje....da li je odgovorno pustiti kompulzivnog kockara da ponovo otvori nalog znajući dobro da je on gubi kontrolu i to je bolest? Mislim da mi nije žao......da se pravdam da te niko nije terao je neprihvatljivo kada su dobro poznavali moju istoriju kompulzivnog kockanja jer osoba koja nije kompulsivna ne gubi više preko 30 hiljada za manje od godinu dana.
Molim JET kazino da se ponaša u dobroj nameri i da prestane da se igra rečima kako bi se osećao krivim
I was a jet gambler in 2022 and I self-excluded myself for life since I had a big gambling problem, I lost more than 30k and had to go bankrupt.
I tried to reopen my account and each time a chat agent told me that it was an irreversible procedure and that I could not play on their site again, so in January 2023 I opened an account with another Email Address.
I played and won and when withdrawing I spoke with the agent Diana for verification, she saw with my information that I had already had an account that I had self-excluded, she nevertheless accepted that I keeps my account which should never have happened since I mentioned my gaming problems when closing my first account.
I consider that JET has a responsibility in this type of situation and in my case they did not respect the terms and conditions of their establishment by granting me this exception since it still cost me very much.
In light of events, they should have closed this new account and refunded my deposit.
Yesterday, May 8, I was unable not to play and still deposited 1500 that I want to get back.
My account is closed again for life. I want to be reimbursed for the deposits made yesterday because nothing in this situation is legitimate towards me and this should never have happened if the casino respected its own rules.
They try to justify themselves by the fact that I would never have mentioned my problems before when they have the history of the online chat and especially of my losses.
They refuse to hear what I have to say and defend themselves by saying that they did not force me which is true but what is the point of their policies if they do not respect them?
The casinos still have a certain responsibility and they refuse to provide me with the chat history because they know very well that I would have won cases with my bank with which I can open a chargeback.
For my part, I am simply asking for compensation of 2500.00 for the damage I suffered from them, which is minimal compared to everything I lost.
It is obvious that I deposited myself of my own free will and that I have a part of responsibility, they also say that they are promoting responsible gaming....is it responsible to let a compulsive gambler reopen an account knowing very well that is he losing control and it's an illness? I don't think I'm sorry...... to justify myself by saying...no one forced you is unacceptable when they knew very well my history of compulsive gambling because a person who is not compulsive does not lose more than 30k in less than a year.
I ask JET casino to act in good faith and to stop playing with words in order to make me feel guilty
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