Zdravo
Možete li molim vas da nam kažete koliko dugo ste bili igrač kazina i kada je tačno vaš nalog blokiran?
Kada sam se prijavio sledećeg dana da vidim da li su moja povlačenja obrađena. Imao sam račun od decembra i u potpunosti sam ga verifikovao i čak sam imao povlačenje od 2000 funti u decembru
Kako ste saznali da vam je nalog blokiran?
Kada sam pokušao da se prijavim pre nekoliko dana, rekli su da su me isključili zbog komentara na ćaskanju uživo
Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre uživo, klađenje na sport)
Igrao sam samo blekdžek uživo
Da li ste svoj trenutni balans postigli uz pomoć bonusa?
Ne, koristio sam samo gotovinu
Da li ste u prošlosti tražili zatvaranje naloga ili samoisključivanje u kazinu? Ne
samo kažu da ću dobiti svoja povlačenja kada se sve proveri, ali ne govore šta proveravaju i stalno mi govore da sačekam da relevantni tim pošalje e-poštu, ali prošlo je 2 nedelje od kada su to rekli
Hi
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
When I logged in the next day to see if my withdrawals have been processed. I had the account since December and fully verified it and even had a £2000 withdrawal in December
How did you learn about your account being blocked?
When I tried to login a few days ago they said they excluded me due to comments on live chat
What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I only played live blackjack
Did you achieve your current balance with the help of a bonus?
No I only used cash
Have you requested an account closure or a self-exclusion in the casino in the past? No
they are just saying I will get my withdrawals once everything is checked but they are not saying what they’re checking and they keep telling me to wait for the relevant team to email but it’s been 2 weeks since they said that
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