Dragi fokkimommamp,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Možete li da nam kažete da li je vaš nalog uspešno verifikovan u prošlosti? Da li ste pokušali da pristupite nalogu na nekim drugim uređajima? Ovaj problem može biti uzrokovan igranjem na jednom uređaju, nepravilnim odjavljivanjem i pokretanjem druge sesije na drugom uređaju. Možete li da nam kažete ako imate poteškoća sa pristupom svom nalogu ili se čini da je cela veb lokacija van mreže?
Ako želite da prosledite relevantne snimke ekrana, moja adresa e-pošte je KSKSKSKSKS0@email.kkkkk .
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Dear foxxymommamp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account was successfully verified in the past? Have you tried any other devices to access your account? This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?
If you wish to forward any relevant screenshots, my email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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